How to Define Incident Severity Levels For Your Service Desk
Dive into the world of Incident Management with our latest video! We'll explore the essential concept of Incident Severity Levels and why they're crucial for any organization.
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The Place Where Modern Operations & Technology Come Together
The latest News and Information on IT Service Management, Service Desk and related technologies.
What Is Enterprise Service Management (ESM)?
Enterprise Service Management is a strategic approach to extending IT Service Management ITSM principles beyond IT departments to other business functions such as HR, finance, facilities, and customer service. Organizations adopting ESM software aim to create a unified service delivery model that improves collaboration, efficiency, and overall operational performance.
Help Desk Metrics: Boring but Necessary
Learn how to choose, analyze, and track key help desk metrics to improve efficiency, service quality, and customer satisfaction.
Infraon Assets Dashboard
Explore how Infraon Assets provides real-time asset visibility, streamlined tracking, and data-driven insights through its customizable dashboards for smarter decision-making.
Simplify, Modernize, and Automate Your IT Operations Management with Infraon Infinity.
Simplify IT operations with Infraon Infinity—your all-in-one platform for asset management, ITSM, IMS and NCCM. Gain real-time visibility, automate workflows, and streamline incident resolution effortlessly.
Data-Driven Insights Through Bots Webinar
Unleash the power of data-driven insights with bots! In this webinar, we’ll delve into how bots can automate tasks, gather user feedback, and address security concerns like Log4J and PrintNightmare. Plus, we're gearing up for AI-enhanced automation!
What Kind of Diagnostic AIOps Is Right for Your Organization?
There’s been no shortage of hype around the transformative potential of artificial intelligence (AI) in recent years. Our new blog series identifies three approaches to AIOps—diagnostic, assistive, and automated—and helps you to decide if they’re the right choice for your organization. First, let’s look at different kinds of diagnostic AIOps.
From vision to voice: Is multimodal AI the next frontier of technology?
This episode gives you unique insights into how AI is evolving to process information more like humans, leading to innovations that could revolutionize industries and daily life.
IT Governance Software: Best Options and Key Features to Look For
IT governance software helps organizations take control of their IT strategy by providing frameworks, automation, and monitoring tools to oversee IT operations. This software is the best ally for managing IT effectively: a proces that requires more than just keeping systems running — it involves aligning technology with business goals, addressing security risks, and meeting compliance standards.
Exposure management makes risk a business priority, Mike Riemer, Field CISO, Ivanti
How does transforming traditional vulnerability practices and help organizations more proactively protect themselves from cyber risk? Mike Riemer, Field CISO at Ivanti, shares original research from Ivanti’s 2025 State of Cybersecurity Report (report link: ivanti.com/stateofcyber) and explains the goals of exposure management for businesses and cybersecurity leaders.