Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Enhancing Mobile Security: Strategies and Solutions

Mobile devices face evolving threats that require attention from IT and security teams. Mobile device management is essential for policy enforcement and access control, but organizations must also adopt proactive threat prevention strategies. Ivanti's Mobile Threat Defense provides comprehensive security against various mobile threats, including phishing and malicious QR codes, ensuring effective protection across diverse devices while promoting user compliance with regulations. Ivanti finds, heals, and protects every device, everywhere – automatically.

ITSM Beyond IT: How Enterprises Use ITSM Across Departments

In this evolving digital world, organizations that only focus on implementing new technologies will not reach the top unless they know how to manage them effectively with ITSM. IT Service Management (ITSM) is an organization’s strategic approach for designing, creating, delivering, managing, and supporting IT services. ITSM has shaped IT operations for decades. Traditionally, it focused more on internal procedures and efficiency and less on user experience.

Revyz Revolutionizes Jira Administration: A Game-Changing Deployment Solution for Simplifying Complex Configuration Management

Managing Jira configurations across multiple environments has always been a daunting task for administrators. From sandbox to production, the intricate processes often involve manual interventions, risks of configuration drift, and compliance challenges. However, Revyz, an Atlassian cloud data management leader, has unveiled a groundbreaking deployment management suite that promises to transform how Jira admins tackle these complexities. This innovative solution not only simplifies configuration deployments but also enhances security, compliance, and operational efficiency.

Business Capability Assessment

Try Ivanti's Business Capability Assessment yourself at ivanti.com/capabilities. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

The Shift to Proactive IT Management: How Infraon Leads the Way

For years, businesses relied on a reactive IT management approach, also known as the break-fix model—only addressing problems after they occurred. This method often led to unpredictable downtime, rising costs, and a struggle to scale with growing business needs. Without proactive monitoring, issues could escalate, causing major disruptions.

Elevating Strategic DEX Management with AI Sentiment Analytics

Nexthink has long been the leader in Digital Employee Experience (DEX) management, in large part to Nexthink Employee Engagement, a powerful way for IT to communicate timely information, fix issues collaboratively, and understand employee’ experience with technology. Its hyper-targeted campaigns to which employees actively respond, gives IT Leaders and teams the Sentiment context needed to have confidence they are addressing the technology issues employees consider important.

The Hidden Gems of ITSM: Features That Matter Most

Service management doesn't have to just be a buzzword. It can be a foundation of efficient operations where IT Service Management (ITSM) plays a crucial role in keeping businesses running smoothly. But what truly sets exceptional ITSM apart from the rest? It’s not just about having a sleek user interface — it’s about the powerful features and functionalities that operate beneath the surface, improving user satisfaction and driving operational excellence.