%term

The latest News and Information on IT Service Management, Service Desk and related technologies.

Analytics Plus webinar: How to drive successful IT infrastructure capacity planning and optimization

Jun 28, 2023 By ManageEngine In ManageEngine

With the widespread implementation of cloud infrastructure and the subsequent proliferation of resources across various hybrid platforms, IT teams often struggle to draw effective capacity plans and optimize infrastructure costs. A tailored strategic plan that manages and rightsizes IT infrastructure is the need of the hour. This way, organizations can enjoy increased visibility and scalability across varied deployments, as well as establish sustained cost savings.

View Video

ManageEngine

Read more about Analytics Plus webinar: How to drive successful IT infrastructure capacity planning and optimization

Why ChatOps Integration Is What Your ITSM Needs

Jun 27, 2023 By Krishna Sai In SolarWinds

In recent years, teams have drastically changed how they communicate and collaborate. With the rise of physical distancing and remote work, many businesses have found email slow and burdensome. Instead, they use chat clients like Microsoft Teams or Slack to effortlessly share information and solve problems without needing more online calls.

Read Post

SolarWinds

Read more about Why ChatOps Integration Is What Your ITSM Needs

4 ways a strategic portfolio management framework can streamline success

Jun 27, 2023 By ServiceNow Blog In ServiceNow

In today’s fast-paced business environment, determining how short-term projects fit into long-term organizational goals may seem daunting. A strategic portfolio management framework is critical for companies looking to align their projects, investments, and resources with their overall business strategy. ServiceNow Strategic Portfolio Management (SPM) can help organizations consolidate their most pressing business priorities on a single platform.

Read Post

ServiceNow

Read more about 4 ways a strategic portfolio management framework can streamline success

The Challenge of Digital Nomads and Work-from-Home Environments

Jun 27, 2023 By Ivanti In Ivanti

Watch the full clip here. Ivanti’s research into remote work trends found that while 43% of office workers are allowed to work flexibly, 71% say they want to. Why is that 28-point preference gap still with us even after several years of widespread – and widely successful – remote and hybrid work? What barriers are keeping leaders from chipping away at that preference gap, and why should they?

View Video

Ivanti

Read more about The Challenge of Digital Nomads and Work-from-Home Environments

Phishing 2.0: How to Stop Cyberattacks Even Pros Can't Catch

Jun 27, 2023 By Ivanti In Ivanti

According to Ivanti's 2023 Press Reset cybersecurity report, over 50% of surveyed security professionals said their organizations hadn’t experienced a phishing attack – despite virtually every organization getting phished last year! Today’s phishing campaigns use sophisticated social engineering techniques and the latest AI advances with devastating effectiveness, tricking your most valuable users out of sensitive information, network access and personal credentials.

View Video

Ivanti

Read more about Phishing 2.0: How to Stop Cyberattacks Even Pros Can't Catch

Engineers Read Reviews of Their Products Vol. 3

Jun 27, 2023 By Nexthink In Nexthink

Nexthink's engineers are some of the most talented in the business. We asked them to read some recent G2 reviews to see what they think.

View Video

Nexthink

Read more about Engineers Read Reviews of Their Products Vol. 3

Best Digital Employee Experience Platforms for a Productive Workplace - Infraon

Jun 27, 2023 By Infraon In Infraon

In the post-COVID era, businesses are facing the challenge of providing a consistent and productive digital workplace experience for employees working from various devices and locations. To address this, investing in a Digital Employee Experience (DEX) platform is crucial. Discover the top DEX platforms of 2023 that can revolutionize your workplace and enhance employee engagement, productivity, and satisfaction.

View Video

Infraon

DEX
ITSM

Read more about Best Digital Employee Experience Platforms for a Productive Workplace - Infraon

How to Use Generative AI for Knowledge Management

Jun 27, 2023 By David Pickering In Ivanti

In the blog “How Generative AI Can Benefit Knowledge Management”, we looked at the benefits of AI to knowledge management to enhance the quality, automating the creation of content and enabling more engaging content. In enabling generative AI to become part of the knowledge management framework introduces concerns about accuracy, data bias, privacy and security. Now, it’s time to look at how we can make it work well together...

Read Post

Ivanti

Read more about How to Use Generative AI for Knowledge Management

Employee Performance Management and Remote Work

Jun 26, 2023 By Ivanti In Ivanti

Watch the full clip here. Ivanti’s research into remote work trends found that while 43% of office workers are allowed to work flexibly, 71% say they want to. Why is that 28-point preference gap still with us even after several years of widespread – and widely successful – remote and hybrid work? What barriers are keeping leaders from chipping away at that preference gap, and why should they?

View Video

Ivanti

Read more about Employee Performance Management and Remote Work

How Cloud Migration Helps Improve Employee Experience

Jun 26, 2023 By Ivanti In Ivanti

The old saying goes, “practice what you preach.” When Ivanti started its "Customer Zero" initiative, Bob Grazioli, Chief Information Officer, saw it as a perfect opportunity to test the products and services consumed by customers. For example, during Ivanti’s move to the cloud, Grazioli and the team experienced the same issues that customers would’ve experienced in their migration process. This first-hand experience allowed them to make improvements along the way.

Read Post