Operations | Monitoring | ITSM | DevOps | Cloud

There’s no “i” in Teams…but there are two “i’s” in “PagerDuty for Microsoft Teams Meetings.” Sometimes a face-to-face meeting—or its digital equivalent, the video conference—is exactly what’s needed to solve a digital incident that’s constantly evolving. The ability to get key stakeholders together in a single video meeting to discuss an incident can speed up valuable response time and save potential lost revenue.

In 2020, your company is no longer digital-first, you’re very likely digital-only. To your customers, the digital experience is the only experience, and if it isn’t satisfactory they’re going to move on. That puts an increasing amount of pressure on customer service teams.

DevOps and SRE teams are under intense pressure to reduce the Mean Time to Recovery (MTTR) in resolving incidents. With the proliferation of cloud services and the increasing complexity of DevOps toolchains, engineers today need to not only learn how to use these services but also troubleshoot them when an incident is raised at 2 AM. Incident response is still manual today – cobbling together runbooks and ad hoc scripts and orchestrating people to respond.

Today is a great day for PagerDuty customers, practitioners, partners, and employees as we’ve entered into a definitive agreement to acquire Rundeck, a Californian start-up that’s a leader and innovator in DevOps automation. Before I get into the technicalities of what our solutions can do together, let me first set the scene on why we decided to do this, now.

We are simplifying our pricing plans to provide you, our customers, with more value and to help you more easily choose the right package for your team and organization. Whether your team is just getting started with on-call or you’re ready to take a more proactive approach to digital operations, PagerDuty has a plan that is right for you. Read on to learn more about our new plan options, find out what’s best for your team’s needs, and see how PagerDuty can grow with you.

Even before the COVID-19 pandemic, increasingly complex and often distributed technology environments posed a challenge for software-driven enterprises. Now, the global health catastrophe has accelerated digital transformation timelines and forced a complete shift to digital interactions between enterprises and customers, as well as internally between teams and coworkers. What IT professionals have accomplished in the past 6 months is nothing short of astounding.

xMatters provides flexible, smart tools for incident response and management. With configurable workflows that bring together data from sources like Github, Jenkins, and Zendesk, you can automate crucial tasks and send enriched notifications to streamline team communications.

This is the second in a two-part blog series about AIOps where I sit down with Julian Dunn, Director of Product Marketing at PagerDuty, to level-set on the hot DevOps topic. The first post discussed whether AIOps was just marketing fluff and whether ITOps actually has an AIOps problem. Let’s continue…

Our September update provides you with self-service API key management from the SIGNL4 web portal. Finally, you can fully exploit our comprehensive REST API. We also improved management of outbound webhook which can update your systems with any information on Signl handling. It is now possible to manage API keys for the SIGNL4 API in the SIGNL4 account portal. Click on the “Developer” menu item to manage API keys. Keys issued here can then be used to call SIGNL4 REST API functions.

As IT leaders, we are facing an era of unprecedented events. Not only are IT teams still adapting to working and living from home — with many companies now announcing their support for a remote workforce indefinitely — but they’re also facing a novel combination of heightened external pressures from family, friends and colleagues.