Philadelphia, PA – April 6, 2023 – Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software, today announced the introduction of KIP, an AI-powered monitoring and troubleshooting assistant. Powered by OpenAI/ChatGPT 4, KIP is designed to help IT professionals improve efficiency when monitoring and troubleshooting user experience issues.
Citrix Cloud is a popular cloud-based solution that provides businesses with the ability to deliver secure and reliable access to applications and desktops to end-users from anywhere and any device. However, like any other cloud-based solution, there may be instances where end-users may experience issues while using Citrix Cloud. In this blog post, we will discuss how to troubleshoot and resolve experience issues for end-users on Citrix Cloud using a step-by-step troubleshooting workflow.
Are you tired of spending endless hours sifting through alerts and troubleshooting incidents manually? We have some exciting news that could revolutionize the way you manage alerts! Our friends at TopQore are hosting a webinar on April 12th at 4 PM CEST (Europe - Amsterdam time) that will introduce the integration of SCOM with ChatGPT, a powerful AI language model developed by OpenAI.
Our latest release, eG Enterprise v7.2 has added a number of enhancements to our leading logon simulators. A large number of our Citrix customers rely on this popular tool to actively test and benchmark the speed and success of logons repeatedly even when no real users are accessing systems.
Previously we heard about the ability for the Goliath solution to test and self-heal the environment. This provides an ability to let the environment take care of itself, relying on the collective years of experience from EUC experts. However, we all know that just because an environment checks all the boxes, does not necessarily mean that users are productive and pleased with the environment.
In today's remote work environment, virtual desktop infrastructure (VDI) solutions such as Citrix have become essential tools for organisations to enable their employees to work from anywhere. Citrix provides access to virtual desktops, applications, and data, allowing employees to work from any device and location. However, to ensure a seamless user experience, it is essential to have comprehensive monitoring of the Citrix environment. Unfortunately, many IT teams need help identifying and resolving issues that impact the user experience, particularly when the problems are intermittent or challenging to reproduce.
Citrix for Linux VDI and DaaS options allow organizations to deploy Linux digital workspaces and Linux applications that can then be accessed by end-users from Linux or non-Linux endpoints. This allows organizations to deploy applications optimized for Linux OSs to users using mobile, Mac, Windows, and BYOD (Bring Your Own Device) endpoints as well as those using native Linux.
In my previous blog, I highlighted how Goliath is configured out-of-the-box with the hundreds of data points for your EUC environment. This is a great and valuable tool to help get you started. But just knowing what is good versus bad only helps so much. That’s where the automation component of Goliath comes in and takes the next step. It can save you from getting pinged in the middle of the night, and more importantly, can keep your business running.
If you’re working remotely or managing remote teams, high latency can be a frustrating issue to deal with. High latency, also known as lag, is the delay between when a user inputs a command and when the server responds. High latency can make remote work slow and inefficient, making it difficult to get work done. Here are some things you can try to fix high latency for a remote user.
