Enterprise administrators often feel blamed for performance issues that they don’t have any visibility into. While these virtual environments are constantly monitored to deliver strong performance for end users, the way they are typically viewed can leave us assuming that individual user performance is okay when it may not be. When monitoring a Citrix environment, typically your storage, network, and other infrastructure are monitored separately.

A few days ago, we hosted a very well received webinar presented by Barry Schiffer (CTP) from eG’s Benelux team and George Spiers, CTP and real-world Citrix Administrator. They covered key questions and workflows, such as: A colleague and I were answering questions during the live webinar, and we received a lot of questions. One of the best things about participating in these webinars is the high quality and breadth of questions that we receive from the attendees.

I recently saw a user asking on EUC Slack “is there a Domain controller response time in ?”. Unfortunately for him, his choice of monitoring product doesn’t include such metrics. However, it did make me wonder if Citrix admins are aware of the importance of getting metrics about Domain Controllers, simply because many EUC monitoring tools fail to monitor them.

As you might know, all Citrix Application Delivery Controller (ADC/NetScaler) 11.x versions will be End of Life after 31-Dec-2021. Make sure you have these business critical systems upgraded to at least 12.1 before this date, to be able to get the latest updates and keep protected from exploits and hacks making use of any vulnerabilities.

“I’ve received so many tickets where I would spend hours troubleshooting four or more applications to try and find what was causing the latency when it was connection speed all along,” shares Aaron Hilton, a system administrator at Central Maine Healthcare system. Aaron is one of the main points of contact for resolving Citrix tickets, and the lack of visibility into the Citrix delivery infrastructure caused him to be reactive instead of proactive.