Operations | Monitoring | ITSM | DevOps | Cloud

So your organization has decided to move to the cloud. Smart move! Many companies today are either making the move to the cloud or have already made it. According to RightScale’s 2019 State of the Cloud Survey, 94% of IT professionals say their companies use the cloud. Over 90% is public cloud. Gartner predicts that public cloud revenue will increase by 17% in 2020. The biggest percentage increase is expected with IaaS. So, you’re clearly not alone.

We’ve had a lot of great feedback about our integration with Slack. Customers find it invaluable to have all the information about an error or issue delivered to a channel of their choice. Using Raygun Crash Reporting or APM and Slack together, everyone involved is alerted to a problem, and an indication of the cause can be ascertained immediately. The appropriate person can then be assigned to complete the investigation and resolve the error or issue pronto.

With the advent of the cloud and microservices, application architectures have become complex, and monitoring their performance is critical in protecting your business' bottom line. To troubleshoot performance problems quickly and achieve a reduced mean time to detect (MTTD) and mean time to resolve (MTTR), the use of an application performance monitoring (APM) tool is invaluable.

Customer experience is becoming a key differentiator between competitors. Actually, it already is! If your website is performing poorly, it’s hurting your business. The first step towards improving this performance is using a real user monitoring tool to identify problems and monitor your progress towards improvement.

CAI stands for Continuous Application Improvement. It is a software improvement process that is implemented at each step of the SDLC, ensuring immediate feedback at each step rather than waiting till risk levels and impact has gone up. When you implement CAI you shift your improvement process as far left as possible and you catch software bugs and performance problems where they are introduced, eliminating countless hours of time spent chasing issues.

Since Real User Monitoring first launched in 2015, Raygun has helped thousands of teams identify and resolve front-end performance bottlenecks impacting their customers. Today, we’re excited to announce support for first paint and first contentful paint, along with rich new visualizations designed to help you better identify and diagnose performance problems in your software.

Now how many of you have better monitoring as part of your New Year’s resolution? You want to implement better monitoring into your Citrix environments, right?You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. OK, probably not what you have been thinking as the clock struck midnight, but it should be part of your professional goals for 2020.