Operations | Monitoring | ITSM | DevOps | Cloud

Incident response is one of the most prevalent, time-consuming, and challenging processes in an already complex IT environment. At the height of digital transformation and organizational strategy, businesses are craving success and growth during a time when next to nothing seems certain.

The rise of Artificial Intelligence in every domain is very apparent, and as a result, the impact of AI on IT operations needs to be comprehended by one and all. AI, or artificial intelligence, is a field of computer science that focuses on developing intelligent machines that can perform tasks that typically require human intelligence and decision-making. But what exactly are IT operations?

If you research modern observability solutions to manage multi-cloud and hybrid IT environments, you will inevitably learn about OpenTelemetry (OTEL or OTel). The technology has become so rampant that dev or ops professionals still unaware of it are afraid to ask what it actually means. Fret not, as we’ll describe it for you here.