Every IT Ops team uses key performance indicators (KPIs) to track metrics that keep them accountable, improving, and contributing to long-term success. But it’s easy for teams to lose sight of what KPIs to use, how many they should use, and how to derive meaning from them. To shed light on what constitutes a meaningful KPI, Sterling Nostedt, BigPanda’s Value and Adoption advisor, hosted a community conversation which spanned across multiple industries.

Whiskey and Wisdom is a monthly executive-only forum where ITOps leaders can network independently and discuss high-level AIOps and ITOps strategies with their industry peers. In our most recent session, the discussion was geared specifically towards AIOps—its hype and its reality. Here are some quick value takeaways from the conversation.

If you’re an SRE, you might view AIOps with great excitement. By automating complex workflows and troubleshooting processes, AIOps could make your life as an SRE much easier. Alternatively, SREs may choose to view AIOps with disdain. They might think of AIOps as just a fancy buzzword that doesn’t live up to its promises, and that can become a distraction from the SRE tools that really matter. Which perspective is right?

We are excited to be named a Representative Vendor in the domain-agnostic AIOps platforms market in the 2021 Gartner Market Guide for AIOps Platforms. We believe that this validates our unique approach to delivering an observability solution that accelerates your success with: Read our summary of this Gartner research report, below. If you haven’t noticed, AIOps is taking off.

IT operations managers know that data is vital to understanding the health, availability, and reliability of their enterprises, and to making informed decisions about how to run their enterprises at peak efficiency.

What a start to 2022 has been for us all. We are incredibly proud of the continuous innovation, velocity and delivery of new features and functionality. We’ve heard success story after success story from our brilliant customers, each unique in their own way and continue to collaborate with them on our roadmap. So, this March update is for you and a massive thank you. We couldn’t do it without you, and it’s been our honor to be part of your success.

At the beginning of the COVID-19 pandemic, we anticipated a slow-down in IT-related spending. In reality, the opposite occurred. Companies massively expanded their digital offerings using the same IT staff they’d had pre-pandemic, even as the teams lost access to many of their existing tools while working from home. This acceleration put immense pressure on IT teams everywhere, resulting in messy incident management, outages, and a huge shortage of talent.

According to Gartner, enterprise usage of AIOps is set to surge from a mere 5% in 2018 to a whopping 30% in 2023. To survive in an increasingly competitive market, MSPs must not only respond well to customer expectations but anticipate them. Another Gartner report states that by 2025, over 80% of public cloud managed and professional services deals will require both hybrid and multi-cloud capabilities from the provider, up from below 50% in 2020.