Operations | Monitoring | ITSM | DevOps | Cloud

In a previous post, we discussed initiating your AIOps journey. Now, we’re exploring best practices for progressing through each phase of the maturity journey. In these posts, we’ll focus on how to get started, proven techniques, key participants, and how to measure success.

IT modernization is imperative to an agile, productive, citizen-centric, and cost-efficient government. It’s also codified as a key objective of many mandates and guidelines. But as mission-critical as IT modernization initiatives are, they are also fraught with risk and operational challenges, including: To overcome these barriers to streamlined IT operations, government leaders should rely on artificial intelligence for IT operations (AIOps).

As technology evolves, so does the language we use to describe it. Not surprisingly, IT operations have evolved dramatically since 2016. Given these changes and enhancements in artificial intelligence, the industry is overdue for an updated definition of AIOps platforms. AIOps isn’t going away, but we are changing some ways we talk about it. In the Gartner Hype Cycle for ITSM, 2024, Gartner announced new phrasing to describe the technology used in event management.

Selector returned to Networking Field Day this year to present our latest developments in network AIOps. Cofounder and CTO Nitin Kumar, along with VP Solutions Engineering Debashis Mohanty and Principal Solution Architect John Heintz, explored how Selector’s GenAI-driven conversational interface promises to not only address today’s network operations challenges, but transform the industry. Read on to catch the highlights of the live-streamed presentation which occurred on July 11, 2024.

Financial services companies enable a steady stream of intricate transactions—all of which are underpinned by an increasingly complex array of systems, services, and applications. Many forward-looking financial institutions have evolved to include multiple clouds, hyper-converged infrastructures, virtual machines, and containers to house massive quantities of transactional data and processes.

Financial services firms face a multitude of complex IT challenges. Banking is a 24×7 affair, and firms must ensure their infrastructure is “always on” — consistently running at the highest efficiency and reliability. Banking customers also expect frictionless experiences across mobile and digital banking services. Slow application response times and service outages are simply not an option. Commercial banking is also competitive.

ServiceOps is a technology-enabled approach that unifies IT operations and IT service management (ITSM) teams to improve incident management. In a recent survey of more than 400 global IT leaders by Enterprise Management Associates (EMA), 96% of respondents reported positive results from implementing the approach. Adoption rates are high: 75% have either an active effort or a formal initiative to streamline collaboration between ITSM and ITOps teams.

ScienceLogic, a leader in automated IT infrastructure monitoring and AIOps, has won the “Best AIOps Platform” award in the seventh annual AI Breakthrough Awards! Run by Tech Breakthrough, a leading market intelligence and recognition platform for today’s most competitive global technology markets, the awards highlight some of the world’s most innovative artificial intelligence (AI) companies, technologies, and products.