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Balancing Centralization and Autonomy: The Key to Automation at Scale

Aug 6, 2024 By Jake Cohen In PagerDuty
The recent global outage reminds us that identifying issues and their impact radius is just the first part of a lengthy process to remediation. Incidents are inevitable; how we prepare for and learn from them is what sets teams up to respond more effectively next time. As we saw from the remediation steps taken by enterprises around the world, implementing a known fix across a large number of environments that are potentially managed by a number of distributed teams can be a gargantuan challenge.
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Are you Prepared for Your Next Major Outage?

Aug 1, 2024 By Mark Philp In PagerDuty
Software is not perfect. And ultimately, it’s not a matter of if you will have an outage, but of when. With the increasing complexity and frequency of IT incidents, is your organization prepared to respond and recover when each second counts? Here at PagerDuty, we’ve compiled a list of best practices to keep your systems up and running.
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Reducing Coordination Costs in Incident Response

Jul 31, 2024 By Mandi Walls In PagerDuty
Incidents can happen anywhere at any time. They can be small, well-defined, and easily contained. They can be large, messy, and complex, like the major outage we saw recently. Or they can be somewhere in between. When incidents occur, mobilizing and coordinating responders is crucial to restoring service, protecting the customer experience, and mitigating business risks.
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Mitigate the Risk of Operational Failure with PagerDuty Advance, GenAI for Every Step of the Incident Lifecycle

Jul 30, 2024 By Débora Cambé In PagerDuty
As organizations increasingly rely on complex digital infrastructure, they must be ready to move rapidly when major incidents occur. The recent global outage has shown just how fragile IT systems can be. With mounting pressure to deliver seamless customer experiences, GenAI and automation present an opportunity to manage risk more effectively, by ensuring responders have the right information to restore services quickly.
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PagerDuty Advance | Generative AI for PagerDuty Operations Cloud

Jul 30, 2024 By PagerDuty In PagerDuty
Introducing PagerDuty Advance: GenAI for critical operations work. For every step of the incident lifecycle. For scaling your teams. For sustaining customer experiences. For moving business forward – faster. Work more efficiently. Protect more revenue. Build greater operational resilience. PagerDuty Advance helps operations teams manage business-impacting issues in seconds, not hours. From event to resolution, PagerDuty Copilot’s automations help you resolve issues faster, reduce risk, and control costs.
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Drive Operational Excellence featuring PagerDuty Advance

Jul 30, 2024 By PagerDuty In PagerDuty
Build operational excellence with PagerDuty. Watch this demo to see how the latest innovations for the PagerDuty Operations Cloud come together to help a team tackle a major incident related to a database upgrade. You’ll see how PagerDuty Advance capabilities work in concert with new functionality built for modernizing operations centers, standardizing automation at scale, and transforming incident management. The result? Improved innovation velocity, reduced operating costs, and better customer experiences.
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Incidents are lessons, not failures

Jul 26, 2024 By Eduardo Crespo, VP of EMEA In PagerDuty
Delivering digital operations excellence - DevOps, incident management, and keeping organisations running - is a constant challenge. As customer digital expectations rise, so do the complexities of the tech stack and cloud services integrations. But to insist on 100% uptime and rush through incident management without taking learnings into account creates a poor culture that can damage the ability of the DevOps team. This is not how a business creates resilient infrastructure and high-performing teams.
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Demo Roundups! Scale Support Teams with PagerDuty's CX Operations

Jul 25, 2024 By PagerDuty In PagerDuty
PagerDuty’s Solutions Consulting Team Lead Michael Aravopoulos presents an exclusive live demo showcasing PagerDuty's Customer Service Operations capabilities. Identify and address issues before they affect your customers Automate incident discovery and response to deliver streamlined digital experiences Facilitate communication and coordination between customer service and technical team.
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Learning from Major Incidents: The Opportunities We're Missing

Jul 22, 2024 By Nora Jones In PagerDuty
While they are untimely, stressful and likely to highlight communication breakdowns within an organization; incidents can be a powerful tool for learning and growth in organizations. When an incident occurs with a large impact, which it feels like we read about this happening in the news on a weekly basis, oftentimes the focus is on two things: stabilizing the situation, and controlling the narrative. Organizations often miss the opportunity incidents present: learning.
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