Want to deliver better customer experiences and meet your SLAs? PagerDuty for Customer Service Operations helps organizations connect the right teams at the right time, address urgent tickets, efficiently scale their 24-7 customer support model, and enhance cross-functional collaboration.

Looking for greater innovation velocity, improved operational efficiency, and better customer experiences? Learn how event-driven automation uses AI and ML to power major incident workflows end-to-end.

Not all incidents are created equal. How do you handle major incidents so that they don't spiral into a chaotic mess, incinerating productivity across too many teams? How do you prevent major incidents and learn from the ones you've had? "Major Incident Management" has been a practice for a long time, but as companies depend even more on digital services and revenue channels, while trying to do more with the same or less, something has to change.

How do highly regulated and bureaucratic organizations become more innovative to meet the needs of customers, citizens, and warfighters? We'll hear a perspective from Bryon Kroger on leading transformational change and the power of platforms in some of the most security-sensitive government agencies. Here are some of the resources mentioned in the interview.

Chat with the PagerDuty Process Automation product management team. Join us to learn more about what's new in Process Automation 5.1.0.

In the post-pandemic world, retail is facing a new set of challenges and opportunities. In this episode we'll hear from GM and SVP of Product at PagerDuty, Jonathan Rende on some of the trends he's seeing from customers in the retail sector.

Ben Hutchison joins the stream to talk about tackling some smart home features with PagerDuty and.NET. Join us for LaundryDuty!

Let's dive in how to set up PagerDuty Service Integration for GitHub using of course Terraform.