Operations | Monitoring | ITSM | DevOps | Cloud

Join Rocío, Product Manager of the Forward Deploying Engineering team at PagerDuty, as she demonstrates how the PagerDuty Backstage plugin transforms incident response by bringing critical operational data directly into your developer portal.

AI is transforming industries at pace, and Incident Response is no exception - raising important questions about how humans and automation should work together when systems are failing and pressure is highest. Panelists:​Andrew White (Technology Director, checkout.com) James Pickles (Senior Solutions Consultant, PagerDuty)​Sarah Wells (Independent Consultant, former Technology Director at FT) Suraj Singh Dadwal (Team Lead, Incident & Problem Management, IG)

When critical systems go down, your business needs action, not another ticket. PagerDuty's Operations Cloud doesn't just track incidents; it resolves them. With AI-powered automation, intelligent routing, and real-time response, we turn alerts into outcomes while your competitors are still filling out forms. Deploy in days, not months. No complex implementation. No bloated services. Just faster resolution and lower total cost of ownership.

Hear how AWS and PagerDuty are transforming incident management with agentic & generative AI. Learn how agents within AWS Quick Suite and PagerDuty work together to detect, diagnose, and resolve incidents with less toil and swivel chair. This session explores how AI collaboration is reshaping resilience across cloud environments.

There's so much new stuff! Senior Developer Advocate, Mandi Walls, walks through 10 new features we think you'll love.

In this session, Jacky Leybman from PagerDuty and David Lotan Bolotnikoff from Logz.io showcase how PagerDuty and Logz.io combine generative AI with rich historical context to automate root cause analysis and accelerate incident response. By correlating real-time telemetry with prior incidents and runbooks, teams reduce manual toil and MTTR while maintaining human-in-the-loop oversight and transparent reasoning.

Jacky Leybman from PagerDuty and Kaninie Knight from Slack share how their integration streamlines incident response and real-time collaboration. This session highlights practical workflows and measurable gains – such as faster triage and lower MTTR – achieved by connecting on-call operations directly in Slack.

Major incidents can be short or long. Sarah Ryan, our PagerDuty On PagerDuty Program Manager, shares how we manage them in this PagerDuty song.