Operations | Monitoring | ITSM | DevOps | Cloud

PagerDuty

pagerduty

Revolutionizing Remote-Location Operations With PagerDuty Automation

Sep 17, 2024 By Joseph Mandros In PagerDuty
Consistency is key in today’s ultra-competitive retail environment. Whether a customer walks into a store in New York City, London, or Tokyo, or shops online, they expect the same seamless and personalized shopping experience, regardless of where they are. These consistent experiences are what creates customer loyalty and keep them coming back From an IT perspective, delivering these experiences across multiple distributed locations presents unique challenges.
Read Post

Demo Roundups! Digital Operations Resiliency

Sep 16, 2024 By PagerDuty In PagerDuty
Guest Chris Duke, DevSecOps Coach at BT, explores why PagerDuty is the perfect ally for turning his organization outage-ready and shares some of their Incident Management best practices in an "Ask me Anything" session with Solutions Consultant Tesh Ruparell. Solutions Consultant Nick Castle shows how PagerDuty's Enterprise Incident Management, combined with AIOps and Automation capabilities, ensures fast incident resolution by automatically dispatching the right teams for quick fixes at scale, creating a proactive approach that helps maintain SLAs, drive innovation, and protect revenue.
View Video
pagerduty

Preparedness as a Competitive Advantage: Building Resilience Year Round

Sep 12, 2024 By Jason Flint In PagerDuty
The recent global IT outage is a stark reminder that even the most advanced organizations can have bad days. Major disruptions can have significant downstream impacts that can lead to disappointed customers, lost revenue, deferred processes and even legal action if the downtime is considerable. With the rapid pace of technological change and the continued digital transformation intensified by AI, disruptions are no longer “unexpected.” They are part of the normal course of business.
Read Post
pagerduty

4 New Ways to Improve Incident Management with Event Orchestration

Sep 11, 2024 By Hannah Culver In PagerDuty
In an era where efficiency and smart technology integration are key, 71% of technical leaders report their companies are expanding their investments in artificial intelligence (AI) and machine learning (ML) this year. With the sheer volume of data coming into the enterprise and the need for timely response, monitoring every incoming alert around the clock is impractical, and human vigilance alone is too imprecise.
Read Post
pagerduty

Myth vs. Reality: Lessons in Reliability from the July 19 Outage

Sep 10, 2024 By Paula Thrasher In PagerDuty
It was 3AM at Newark Liberty International Airport. I was groggy, waiting in line to get my boarding pass, only to be met with a blue screen on the check-in kiosk. Needing some coffee, I learned the vendor was only accepting cash. There was clearly a big outage and I quickly checked our systems at PagerDuty. Major outages happen multiple times per year, so frequently that we have an internal dashboard (colloquially referred to as “the internets are broken”).
Read Post
pagerduty

Modernize your Operations Center and Build Operational Resilience with the Latest Features from PagerDuty

Aug 20, 2024 By Cristina Dias In PagerDuty
Global IT disruptions and outages are becoming the new normal, testing the operational resilience of businesses everywhere. How well prepared your team is to handle major incidents determines how fast the business can return to normal. Operations Centers are relied on to manage these disruptions and ensure quick recovery. They’re the point of entry for incoming data that holds important signals of impending failure that impact customers, the business, and the bottom line.
Read Post
pagerduty

Managing Vendor Incidents: Customer Impact That Isn't Your Fault

Aug 8, 2024 By Mandi Walls In PagerDuty
One of the first key tenets of cloud computing was that “you own your own availability”, the idea being that the public cloud providers were making infrastructure available to you, and your organization had to decide what to use and how to use it in order to meet your organization’s goals. The cloud providers have no knowledge of your applications or their KPIs.
Read Post

PagerDuty Executive Spotlight Series: Vodafone

Aug 7, 2024 By PagerDuty In PagerDuty
Vodafone is a Global 500 telecommunications company in Europe and Africa servicing over 320 million mobile customers across 21 markets. In this PagerDuty Executive Spotlight, we sat down with Ahmed Elsayed, UK CIO & Digital Engineering Director at Vodafone, to discuss his experience unifying a global engineering team to streamline the development and deployment of digital products and services to ensure an exceptional customer experience.
View Video

Copyright © 2024 OpsMatters™. All rights reserved.