When it comes to keeping your business’s lights on, you need to manage and orchestrate your operational activities, prioritize high-impact and urgent work, and maintain day-to-day precision. Trust is paramount during mission-critical, time-sensitive crisis response and the narrow margin for error means there is little room and low acceptance for generative AI hallucinations or false positives.

In our previous blogs on Capturing Application State and using Ephemeral Containers for Debugging Kubernetes, we discussed the value of being able to deploy specific tools to gather diagnostics for later analysis, while also providing the responder to the incident the means to resolve infrastructure or application issues.

The PagerDuty REST API provides 200+ endpoints for users to programmatically access objects and workflows in the PagerDuty platform. Teams leverage these APIs to streamline creating and managing users, teams, services and other components for their environment. Up until now, access to the REST API has been authorized and authenticated via API Keys.