A Tour of the PagerDuty Mobile App
Senior Product Manager Vivek Saxena takes us on a tour of the PagerDuty mobile app, including new features, menus, and workflows.
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PagerDuty Operations Cloud Product Demo
Check out the PagerDuty Operations Cloud in action. It detects and analyzes event data from across your digital operations, automates infrastructure and workflows, and mobilizes the right team members to minimize the impact of disruptive events on customers, employees, and brand reputation. It will help your teams free up time, reduce operations costs so you can deliver seamless experiences for your customers.
PagerDuty External Status Pages
External Status Pages offer public audiences a unified source of truth about your infrastructure’s health. This feature can be customized to fit your brand’s look and feel, and you can define different views and sets of Business Services to display. Product Manager Jacky Leybman joins the stream to show off how customers can stay informed about ongoing incidents and read status updates, or subscribe to your status page to receive notifications via email.
What's New in Scheduling
Senior Product Manager Kara Smith joins us on Twitch to show off new features in the Scheduling UI in PagerDuty.
Top 5 Use Cases for Custom Fields on Incidents
Chasing down critical information in disparate systems of record while trying to resolve an incident can make an already stressful situation even more taxing. Extra clicks, extra logins, copy/paste, socializing that information with other responders–it all wastes time and introduces more room for human error. Now PagerDuty customers can use Custom Fields on Incidents to enrich their incident data.
Demo Roundup: Operationalizing AI
In this demo roundup, see how the PagerDuty Operations Cloud works end-to-end to help a fictional media company automatically detect, diagnose, and resolve an underperforming AI feature in their streaming platform. All while keeping internal stakeholders and customers informed!
What is Zero Trust Security and Why Should You Care?
Automation has become a game changer for businesses seeking efficiency and scalability in a rather unclear and volatile macroeconomic landscape. Streamlining processes, improving productivity, and reducing incidence for human error are just a few benefits that automation brings. However, as organizations embrace automation, it’s crucial to ensure modern security measures are in place to protect these new and evolving assets.
The Unplanned Show, Episode 2: Hadijah Creary Demystifies Customer Success vs Customer Service
In this episode, Hadijah Creary breaks down what Customer Service teams are versus Customer Success teams. What do they care about? How can they each get more proactive to improve the overall customer experience? And why is it PagerDuty Customer Service Operations and not Customer Success Operations?
AIOps and Automation: A Conversation Featuring Guest Speaker Carlos Casanova, Forrester Principal Analyst
At the beginning of 2023, I had a great conversation with Carlos Casanova, a Forrester Principal Analyst, in a recent webinar about how AIOps can help drive successful organizational change. According to our conversation, Carlos has divided the AIOps market into two camps: technology-centric (primarily APM/Observability players) and process-centric. PagerDuty is a process-centric solution leveraging multiple technologies.
Featured Post
After action reports: post-incident investigations
When something unexpected happens within the digital operations remit, software engineers put on their deerstalker hats and wax their fussy little moustaches-metaphorically. It's their time to play detective as they unravel the evidence and create the reports to explain the recent IT incident. But unlike with a hat-wearing Sherlock Holmes or a hirsute Hercule Poirot, cliff-hanger endings are not encouraged in software engineering.