Operations | Monitoring | ITSM | DevOps | Cloud

The cloud is the backbone of modern businesses, revolutionizing the trajectory of innovation, technology and business itself. While its promise of instant scalability and flexibility drives unprecedented growth, these same advantages can become a double-edged sword. The ease of spinning up new resources, automating deployments, and expanding services across regions—all of which make the cloud so powerful—can quickly lead to sprawling infrastructure and runaway costs if not carefully managed.

PagerDuty is committed to redefining what digital operations look like in the era of AI and automation. This vision drives us to continuously innovate and enhance the PagerDuty Operations Cloud, ensuring every update brings our customers closer to achieving operational excellence. Building on the momentum of our Spring product launch at PagerDuty On Tour, we’re excited to showcase what we’ve shipped this quarter.

Downtime isn’t just an inconvenience—it’s a revenue killer that can cost millions and shatter customer trust. While critical incidents pile up in ticketing queues, support teams drown in manual triage, racing against time to spot fires before they become infernos. Enter the PagerDuty Operations Cloud + ServiceNow integration.

We’re in the midst of a fundamental shift in how organizations run operations. 51% of companies have already deployed AI agents. What was once reactive and manual is becoming intelligent, automated, and AI-driven. The organizations that embrace this shift gain more than just operational efficiency; they develop a strategic competitive advantage that directly impacts business outcomes.

Critically-acclaimed TV show The Last of Us is back. As a huge fan, I find striking parallels between the series’ post-apocalyptic environment and modern digital operations. Just as Ellie and Joel’s (the main characters) world was fundamentally changed by an unstoppable force of nature, today’s operations are being radically transformed by increasingly complex, interconnected systems, and the power of AI and automation.

The world of IT has undergone a seismic shift over the past two decades. What was once a landscape dominated by physical servers, on-premise data centers, and monolithic applications has transformed into a dynamic ecosystem of cloud-native architectures, microservices, and distributed systems. Yet, many enterprises still rely on traditional IT Service Management (ITSM) tools that were designed for a bygone era.

Agencies across government are at a critical cross-roads with digital service transformation. Which direction to turn between answering the call to be more operationally efficient and how to embrace GenAI technology to deliver fresh ROI, according to The Total Economic Impact of the PagerDuty Operations Cloud for Public Sector ebook. Driving operational efficiency is no longer a long-term aspirational goal for government agencies, it’s now a matter of executive policy.