Operations | Monitoring | ITSM | DevOps | Cloud

In late 2017, we announced enterprise service management (ESM) capabilities for our cloud model of ServiceDesk Plus. It helps organizations worldwide create unique service desk instances for each of their business functions like HR, travel, and facilities, and manage service delivery across their enterprise from a central platform. Now, we’ve expanded our ESM footprint to our on-premises model of ServiceDesk Plus.

Today we are excited to announce the general availability of Rancher 2.3, the latest version of our flagship product. Rancher, already the industry’s most widely adopted Kubernetes management platform, adds major new features with v2.3.

Container technology is transforming the face of business and application development. 70% of on-premises workloads today are running on the Windows Server operating system and enterprise customers are looking to modernize these workloads and make use of containers. We have introduced support for Windows Containers in Windows Server 2016 and graduated support for Windows Server worker nodes in Kubernetes 1.14 clusters. With Windows Server 2019 we have expanded support in Kubernetes 1.16.

Chances are, you are totally over your job. The stress, the office politics, the outdated processes you can’t change… some days it hardly seems worth the paycheck. You’re not alone. According to a Gallup poll, only about 25 percent of North American workers say they’re engaged in their work. A separate survey reports 43 percent admit to staying in a job despite being “checked out”. Why are we so demoralized? Is this the new normal?

Configuring your Rails app via environment variables works well, but sometimes you want to be able to update your configuration on the fly. Here's a way to update your app's environment using SSM Parameter Store.