IT is not a technology cost, it’s a human resource cost! This is a fundamental concept MSPs need to keep in mind when they are looking at their businesses, but one many smaller MSPs tend to overlook. Think about it; for every business you’re supporting as an MSP, you’re doing so to ensure their IT infrastructure has stability of operation and is optimized to maximize staff productivity.
In my time as a systems engineer in the insurance industry, I learned a lot about compliance programs and the challenges that organizations face to ensure infrastructure is compliant. Audits were time-consuming and handoffs between security, compliance, and infrastructure operations teams were always challenging.
From my previous blog, I’m going to continue the list of five things you can do to improve your technical service delivery to your customers (if you didn’t read the last post, you can catch up on what you missed here (link)). In the following three points, I focus on the role automation can play.
Data center managers are increasingly looking for ways to automate tasks to save time and improve data accuracy. In our recent Automation Workshop webinar, data center experts from eBay, MacStadium, and the University of Chicago shared their real-world use cases and insights on how they use APIs and integration to drive automation in their data centers.
Automation in warehouses is a top priority for supply chain operators. In the last year, the COVID-19 pandemic increased consumer interest in e-commerce, and logistics companies added seasonal employees for peak seasons. UPS and Amazon each added 100,000 employees to keep up with this demand. And with demand continuing to rise, there’s little time to deal with any disruption to supply chain operations.
