IT analytics in 90 seconds: Ensure customer retention through first call resolutions
Boost customer satisfaction by tracking first call resolution (FCR) rates in your help desk using Analytics Plus reports.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
Helpdesk
The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.
Webinar: Request Life Cycle (RLC) in ServiceDesk Plus Cloud
Request Life Cycle(RLC) lets you design the complete life cycle of a ticket visually using a simple, drag and drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another.
Product Keynote: Jira Service Desk, Opsgenie, Statuspage
Software has changed the way we work, and no one has had to adapt faster than the IT team. In this keynote, learn about the new developments across Atlassian cloud products targeted at helping IT teams meet the challenges of building a world-class operations, incident management and support organization.
Resolve Incidents Faster: Transforming Your Incident Management Process
Incident response teams are evolving, thanks to DevOps, agile, and today’s demand for always-on services. But, what’s the best way to respond when you’re faced with a complex mix of systems, software, and teams? Is there a way to respond faster, collaborate better, and continuously improve your incident management process?
Beyond IT: How to Use Jira Service Desk for Non-Technical Teams
Service desks have traditionally been used by IT and support teams. However, providing stellar service isn't limited to just those teams. From legal to marketing, managing facilities, and everything in between, teams are being bombarded and interrupted with requests.
IT analytics in 90 seconds: Track down stale tickets to ensure customer satisfaction
Improve customer satisfaction by staying on top of your inactive tickets using the Last Activity Report in Analytics Plus.
Portfolio for Jira: Plan for the future in an agile world
Portfolio for Jira Server and Data Center isn't your average roadmapping product. Instead of disjointed, static, and closed ways of creating project plans and roadmaps, Portfolio is an open, shared, and dynamic method of creating plans based on real-time data in Jira Software.
IT analytics in 90 seconds: Boost your MSP's revenue using effective customer rates
Identify the customers who bring in a healthy revenue by using the Customer Effective Rate report in Analytics Plus.
Jira Service Desk
Jira Service Desk is the only Agile service desk that scales to fit your team’s unique needs.
Advancing Autotask With Incident Alert Management Platforms
For MSPs, Datto’s Autotask PSA provides a powerful system, offering ticketing and project management capabilities. Though Autotask is an essential solution tool for MSPs and their teams, it becomes even better with an incident alert management platform integration. Now, if you’re curious to know how Autotask’s integration with incident alert management platforms work, you’re in luck!