IT analytics in 90 seconds: Tracking projects using burndown charts
Track work that's yet to be completed, and predict when your project will be finished using the Project Burndown report in Analytics Plus.
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Helpdesk
The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.
Jira Service Desk reports
Jira Service Desk offers a variety of reports to help you track vital metrics, including SLAs, time to resolution, customer satisfaction, and performance trends.
How to set up the email channel in Jira Service Desk
Learn how to set up the email channel in Jira Service Desk so customers can raise requests and reply to agents right from their inboxes.
How ServiceNow Makes Work, Work Better for People
ServiceNow digitizes your workflows to create great work experiences and unlock productivity using the Now Platform, the intelligent and intuitive cloud platform for work.
IT analytics in 90 seconds: Understanding technician behavior
Understand the behavior of your help desk technicians and track trends in their performance using the Technician History dashboard in Analytics Plus.
Technology trends and their impact on IT management
Join Rajesh Ganesan,VP, #ManageEngine and Pradyut, Product Manager, ServiceDesk Plus as they discuss about how technology has evolved over the last 20 years, the current #technology #trends such as #AI, ML, blockchain, etc. and how these impact #IT management. In addition, you’ll also get a glimpse of what’s in store for ManageEngine and ServiceDesk Plus in 2019.
IT analytics in 90 seconds: Complying with project targets
Track your performance against your project targets using the Target vs. Actual Milestone Completion report in Analytics Plus.
OnPage ConnectWise Manage Integration 3.0
OnPage and ConnectWise has come a long way from when we first announced our integration 3 years ago. Today the integration supports the day to day workings of over 3000 MSPs with more and more being added to the number. Here at OnPage we love our MSP customers because they are an active bunch who work with us to create better solutions. Many of their suggestions have been incorporated in to our latest release of the OnPage + ConnectWise Manage integration. OnPage+ConnectWise 3.0 !!!
IT analytics in 90 seconds: Managing project delegation the right way
Easily keep an eye on project delegation using the Milestone Ownership report in Analytics Plus.
