Configuring an effective incident management process
This video helps administrators understand the key admin configurations required to set up an effective incident management process in ServiceDesk Plus.
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IT analytics in 90 seconds: Tackle scope changes across projects in your MSP help desk
Master project management by tracking unplanned additions and deviations across all managed accounts using Analytics Plus reports.
Launching analytics for ServiceDesk Plus MSP's ticket history, projects and solutions modules
In this video, we'll take you through the advanced analytics for the additional modules, and show you some of the out of the box reports and dashboards.
Integrating Opsgenie and Jira Service Desk
This brief video covers how your teams can respond faster, minimize customer impact, and meet strict SLAs by integrating Opsgenie and Jira Service Desk.
IT analytics in 90 seconds: Monitor hardware utilization to boost your application's performance
Monitor your memory, CPU, and disk utilization to improve the overall performance of your application using Analytics Plus reports.
ServiceDesk Plus - Request Management as an Administrator
ServiceDesk Plus is game-changing IT help desk software used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus .
Jira Service Desk queues and issues in the new agent experience
With the new agent experience, service teams will be able to triage issues more effectively, scan request details at a glance, and deliver speedy responses to customers. Watch the video to learn more about our recent updates.
Help desk training - Your need-to-know IT service desk scenarios explained
Join this year's ServiceDesk Plus Masterclass webinar series for both on-premises and cloud. Learn how ServiceDesk Plus can help solve everyday IT service desk problems and maximize your service desk productivity while ensuring a great service experience.
IT analytics in 90 seconds: Track alarm trends and perform investigative analysis
Use historical alarm trends to plan for future outages, and analyze their root causes using Analytics Plus reports.
Introducing ServiceDesk Plus Cloud for Microsoft Teams
As much as service desk teams encourage use of their IT self-service portals, many end users still prefer the conventional method of calling the IT service desk team or walking in to report an IT issue. Although this solves the immediate problem, it reduces service desk efficiency and makes tracking tickets and other administrative tasks a nightmare for IT technicians.