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Choosing the Best Approach for Monitoring Citrix User Experience

A great user experience is key for the success of any Citrix/VDI initiative. To ensure user satisfaction and productivity, Citrix administrators should monitor the user experience proactively, detect times when users are likely to be seeing slowness, pinpoint the cause of such issues and initiate corrective actions to quickly resolve issues.

Helpdesk Productivity Hacks for eCommerce Businesses

When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love.

Assessing Write Performance of InfluxDB Clusters using Amazon Web Services

In this technical paper, we'll explore the aspects of scaling clusters of the InfluxEnterprise product, primarily through the lens of write performance of InfluxDB Clusters. This data should prove valuable to developers and architects evaluating the suitability of InfluxEnterprise for their use case, in addition to helping establish some rough guidelines for what those users should expect in terms of write performance in a real-world environment.

Investigation or Exasperation? The State of Security Operations

Cyberattacks are top of mind for organizations across the globe. In fact, 62 percent of firms are being attacked at least weekly and 45 percent are experiencing a rise in the number of security threats. But do organizations have the processes in place to investigate and effectively respond to these incidents? IDC recently surveyed security decision makers at 600 organizations to understand the state of security operations today.