Datasheet for Arcturus Applicare Database Monitoring.

Datasheet for Arcturus Applicare for MicroStrategy.

Optimize IT Operations and drive business value. This eBook describes the challenges of incident management and provides advice on creating operational efficiencies that drive business value.

Justifying the purchase and implementation of a system monitoring solution can be difficult, since IT department software purchases are faced with more scrutiny than ever in today's extremely competitive marketplace.

This guide gives you a quick, architectural overview of EventSentry to get you started using the product. Browse or search the documentation for detailed product information.

Once you are familar with the basic concept of EventSentry we recommend that you take a look at the best practices. It contains useful tips & tricks and configuration examples to help you get the most out of EventSentry with the least amount of administration.

For years, IT managers have been seeking a single-pane-of-glass tool that can help them monitor and manage all aspects of their IT infrastructure - from desktops to servers, hardware to application code, and network to storage. But, many fail to achieve this as they do not know how to implement a single-pane-of-glass solution.

As organizations embark on the journey towards ITSM and DevOps adoption, they need to be aware of how this IT transformation will impact their IT operations and business delivery. 'IT monitoring' plays a crucial role in providing the visibility enterprises need to track all the technology and operational changes, measure performance continuously, baseline the infrastructure, forecast capacity needs, and accelerate IT transformation by delivering real transparency to IT and business stakeholders.

The key to winning in today's 'Age of the Customer' centres on the staging of hyper-personalized, meaningful experiences throughout the entire omnichannel customer journey. To achieve this requires an integrated customer-excellence vision that bridges the divide between the physical and digital worlds.

To the outside world, customer service agents are the face of any business. They influence how people perceive brands and are directly responsible for the retention and churn rates for any organisation. This is not an easy responsibility to shoulder, especially if you're new to the industry.