Employees in an organization expect instant support and turnaround to their issues when they contact the internal helpdesk. To facilitate this, companies invest a significant amount of time and money to build and implement self-service portals. But this makes little or no impact on the self-service adoption numbers. This is because self-service portals are still external to employees. It’s difficult for employees to remember the tool or the access URL to reach out for help.

As businesses continue to grow, the diversity and complexity of infrastructure components, applications and processes increase. It is important for the IT team to manage interactions with these hybrid components seamlessly for the effective functioning of the organization. By 2021, over 75% of midsize and large organizations will have adopted a multi cloud and/or hybrid IT strategy – Gartner Introducing Orchestration center for all your integration needs.

Organizations today use a wide range of apps and services as part of their IT infrastructure. This includes a combination of private and public clouds, third-party apps, security services, databases, and so on. With such a complex infrastructure in place, organizations face the challenge of monitoring the uptime of all these services to ensure continuous business availability.

Managing IT projects often gets difficult and complex. Adhering to timeline and quality is a challenge while executing any large project. IT teams run projects of various types and sizes, including periodic audits, complex app development, and change rollouts. The projects involve varying degrees of complexity and require flexibility in the process so they can be delivered on time.

IT change management is one of the most important aspects of your service management and IT operations—so much that it can make or break an IT enterprise. In this blog, let’s go through what changes are, in the context of IT operations, and how to set up an IT change management function and go about managing changes in your IT ecosystem. Read on.

IT operations are at the front and center of any enterprise in today’s world. With newer technologies, tools, and processes emerging every year, there is a proportionate increase in operational complexity. Adding to this, given the global remote work wave that we’re currently riding on, it is no surprise that IT operations are always kept on their toes. In fact, IT operations managers are one of the most sought after members of today’s modern IT enterprise.

Asset Discovery is an important part of IT Asset Management. There are several advantages in having an asset discovery tool. It helps in quickly creating a database of all the assets in your organization while ensuring visibility across the network. This tool also detects software anomalies in the assets and provides for better reporting and analysis. Overall, it is an essential tool in an IT agent’s toolkit.