Operations | Monitoring | ITSM | DevOps | Cloud

10 features to consider when choosing your MSP support tool

Managed Service Providers (MSPs) in IT have the unenviable task of hastening the digital transformation in companies, especially during these trying times. It becomes even more onerous, considering that the hardest-hit segment of Small and Medium Businesses (SMBs) are their major customers. According to the Global State of the MSP report, cloud migrations and security are expected to be the top drivers of MSPs growth for MSPs in 2020.

6 ways to return to work with ease using Freshservice integrations

Is your organization working out the plan to bring employees back to the office? Whether it’s now or in a few months, returning to work is going to demand a new set of rules and strategies to ensure a safe environment. To help companies with returning to work, Freshservice has built a new (free) app called “Return to Work”.

10 Best Practices For Guaranteed ITOM Success

ITOM or IT Operations Management is an umbrella term that covers all activities involved in the setup, design, configuration, deployment, and maintenance of the infrastructure that supports business services in an organization. Simply put, ITOM is how the IT landscape is managed in your company. From network security, configuration, and monitoring to devices, applications, and personnel, ITOM is what keeps your IT going. Generally, ITOM leverages several tools to manage these activities individually.