An IT self-service portal is much more than an IT storefront. With the consumer-world self-service technology becoming more obvious and available to end-users, it is critical to provide a similar experience with corporate self-service portals. But when it comes to self-service portals, ‘less is more’ doesn’t really work. Who wouldn’t pick a multi-functional portal over the one that is only limited to IT operations?

Help me help myself, or I’m out – is the new mantra this ‘always on-demand’ generation is using to get things done. They want solutions, and they want solutions now. The strong presence of technology surrounds millennials and gen Z. They prefer instant workarounds and minimal human interaction. So, it is only natural to add the self-service technology that has apparent benefits for meeting millennial consumer behavior.

We hate waiting. In a world that somehow always seems to run short of time, nobody wants to wait. No queues. No delayed flights. We can’t even stand hold music anymore. (Hours of looped music to get my internet connection fixed? No thanks!)

The COVID-19 pandemic has brought in many changes that seemed implausible only a few months ago. The extended period of remote work coupled with ongoing business and productivity demands has really challenged organizations. The best way forward is to a well thought out strategy for the meantime as well as the preparation to return to the workplace. “The workforce has shifted work locations and work times due to the current climate.

As companies prepare for the workforce to return to work, a myriad of decisions must be made. Return to work policies must encompass a full understanding of the needs and questions of its employees. The other top need is a true assessment of safety as it relates to COVID-19. How does the new place differ from one that is familiar? From the perspective of the employee, there may be sentiments of fear, uncertainty, and reluctance.

Managed Service Providers (MSPs) in IT have the unenviable task of hastening the digital transformation in companies, especially during these trying times. It becomes even more onerous, considering that the hardest-hit segment of Small and Medium Businesses (SMBs) are their major customers. According to the Global State of the MSP report, cloud migrations and security are expected to be the top drivers of MSPs growth for MSPs in 2020.