Operations | Monitoring | ITSM | DevOps | Cloud

IT change management is one of the most important aspects of your service management and IT operations—so much that it can make or break an IT enterprise. In this blog, let’s go through what changes are, in the context of IT operations, and how to set up an IT change management function and go about managing changes in your IT ecosystem. Read on.

IT operations are at the front and center of any enterprise in today’s world. With newer technologies, tools, and processes emerging every year, there is a proportionate increase in operational complexity. Adding to this, given the global remote work wave that we’re currently riding on, it is no surprise that IT operations are always kept on their toes. In fact, IT operations managers are one of the most sought after members of today’s modern IT enterprise.

Asset Discovery is an important part of IT Asset Management. There are several advantages in having an asset discovery tool. It helps in quickly creating a database of all the assets in your organization while ensuring visibility across the network. This tool also detects software anomalies in the assets and provides for better reporting and analysis. Overall, it is an essential tool in an IT agent’s toolkit.

An IT self-service portal is much more than an IT storefront. With the consumer-world self-service technology becoming more obvious and available to end-users, it is critical to provide a similar experience with corporate self-service portals. But when it comes to self-service portals, ‘less is more’ doesn’t really work. Who wouldn’t pick a multi-functional portal over the one that is only limited to IT operations?

Help me help myself, or I’m out – is the new mantra this ‘always on-demand’ generation is using to get things done. They want solutions, and they want solutions now. The strong presence of technology surrounds millennials and gen Z. They prefer instant workarounds and minimal human interaction. So, it is only natural to add the self-service technology that has apparent benefits for meeting millennial consumer behavior.

We hate waiting. In a world that somehow always seems to run short of time, nobody wants to wait. No queues. No delayed flights. We can’t even stand hold music anymore. (Hours of looped music to get my internet connection fixed? No thanks!)

The COVID-19 pandemic has brought in many changes that seemed implausible only a few months ago. The extended period of remote work coupled with ongoing business and productivity demands has really challenged organizations. The best way forward is to a well thought out strategy for the meantime as well as the preparation to return to the workplace. “The workforce has shifted work locations and work times due to the current climate.

As companies prepare for the workforce to return to work, a myriad of decisions must be made. Return to work policies must encompass a full understanding of the needs and questions of its employees. The other top need is a true assessment of safety as it relates to COVID-19. How does the new place differ from one that is familiar? From the perspective of the employee, there may be sentiments of fear, uncertainty, and reluctance.