Finding answers when someone has a Teams performance issue is clunky and time-consuming for IT teams. The Microsoft Call Quality Dashboard (CQD) has a wealth of data, but there’s so MUCH data that it can be hard to find the answers quickly to optimize Microsoft Teams performance.
The recent Microsoft Inspire 2023 event unveiled a ton of exciting updates and enhancements for Microsoft Teams. As Microsoft rolls out these new features, the need for performance monitoring becomes ever more essential – but we’ll get to that in a bit. First off, let’s get started with what some of the exciting new changes are for Teams, and how they can help businesses everywhere.
As a distributed global organization with a hybrid workforce, UNUM, a Fortune 500 insurance company, faced unique technological challenges in managing its Microsoft Teams Rooms (MTRs). Research shows that approximately 3% of Microsoft Teams calls are poor or fail each day, with the vast majority caused by IT issues.
Discover the alarming truth: over 80% of users choose to suffer in silence, never reporting the tech issues they encounter. Meanwhile, many companies rely on Application Performance Monitoring (APM) tools, assuming they have a watchful eye on their systems. However, a critical blind spot persists, particularly when it comes to detecting and alerting you about problems lurking within Microsoft 365’s cloud-based applications.
Microsoft Teams Premium is here, with many of its new features now live and already adding benefits to businesses everywhere. Is it something you’re thinking about investing in? If it is, here’s the lowdown on some of the key additions and what they really mean for your organization.
On June 5th, Microsoft experienced an outage for many of their Microsoft 365 services including: Outlook on the web, Teams, OneDrive for Business and SharePoint Online due to a service update. When Microsoft service availability goes down the scramble is on for IT teams to quickly pinpoint the issue to mitigate productivity roadblocks for their users and this outage was no different.
With the rapid growth of hybrid work, the need for collaboration tools that centralize audio, video, chat and documents have never been more critical. Most departments in your organization use Microsoft Teams to conduct business; VIPs conducting executive meetings in your Teams Meeting Rooms, Sales organizing calls and meetings with their prospects, Customer support teams contacting your customers and scheduling potential meetings to help them, and R&D organizing their meetings.
Teams has become more than just a handy platform to send the odd chat message or drop documents over to a colleague. In fact, it’s become fundamental to the way organizations across the world operate. But does it tick every box for modern businesses? Nearly, yes.
Running your business using Teams isn’t without its challenges. We already did a post here about some of the Microsoft Teams alerts IT teams need to be alerted to sooner rather than later. But, because of how complex large Teams setups are, we’ve got a few more to add to the collection. Today, we’re focusing on the Microsoft-specific challenges you might face.
