Another ticket rolls in complaining about Teams service quality – calls keep breaking up, or the video quality regularly drops out. And when each one mentions that Microsoft Teams often does this, it’s easy to pass the blame. Sure, people jump to conclusions when they’re frustrated by tech, but the truth is that Microsoft Teams itself is rarely the problem.

The Microsoft Call Quality Dashboard (CQD) does a solid job of helping admins check call and meeting quality across their Teams setup. But wouldn’t it be handy if you could get more out of CQD and make optimizing Teams for your business easier? Here are 3 ways to do just that. Although Microsoft provides the core quality data for you to accurately monitor Teams performance, there are other things you can do to augment your call quality dashboard.

The popularity of Microsoft Teams Calling has many organizations looking at their options to add Teams PSTN capabilities to their Microsoft Teams deployment. While it’s important to select the right PSTN option for your business, it’s even more important to recognize the complexity that PSTN will bring to your Teams deployment and have a plan to deliver good service quality with the technical support resources you have.

As we continue to see Microsoft Teams usage skyrocket, now more than ever, users are depending on Microsoft Teams service excellence to maintain productivity. But it can be challenging to deliver a reliable user experience in today’s modern workplace. There are many factors in the IT environment impacting Microsoft Teams performance, and IT teams typically don’t have full visibility into them, or the service quality delivered to end users.

UC Today, the leading online publication for Unified Communications and Collaboration technology, recently did a deep dive on Martello’s Microsoft-recommended Vantage DX solution for monitoring Microsoft Teams and found out that delivering exceptional user experiences and avoiding a Microsoft Teams outage can be easy with the right solution in place.

Microsoft Teams Phone has reached about 12 million users, with many Enterprises now in the process of considering and then deploying this functionality that comes with their E5 subscription. Moving to Teams Phone involves important changes in the IT and UC environment but enables a seamless experience for business lines reliant on Microsoft services.

Microsoft Teams is the world-leading collaboration and productivity tool for today’s hybrid workforce, but your users’ experience with it is only as good as the network and IT environment it operates in. There is a critical visibility gap when it comes to delivering a stellar Microsoft Teams user experience to your users. Organizations lack an end-to-end picture of what problems are happening, what is causing the problems and who is affected.