Operations | Monitoring | ITSM | DevOps | Cloud

If your clients are like most, they use multiple collaboration platforms to drive business and get work done. A common combo is Microsoft Teams and Zoom: over 60% of organizations use both, and together the two have a more than 80% share of the videoconferencing market. More platforms mean more complexity for you to manage — more parameters to watch, more tools to bounce between to keep an eye on things.

Real-time collaboration and virtual meetings have become part of the basic fabric of how work gets done. Because different collaboration platforms do different things really well, most organizations tend to mix and match them to fit their requirements. Teams and Zoom are two of the most common pairings. A study commissioned by Zoom and conducted by the research firm, Metrigy found that 62% of companies use both.

At Martello we’re thrilled to welcome DynamicCom as our newest partner. This marks a milestone for Martello marking our first entry into the UAE (Middle East) and Southern Africa markets. This partnership extends our global reach, as DynamicCom serves both direct customers and a large channel base of resellers across these regions.

As an MSP, you basically have three options if you want to grow your revenues: go out and win more customers, sell more to the customers you have, or try to do both. Whichever path you choose, you need a killer offer, and these days it’s tough to beat a Microsoft Teams service. Millions of businesses rely on Teams for productivity, which means the potential market is huge. And has become strategically critical: companies need it to perform with high reliability and zero friction.

We’ve always known the proactive monitoring and advanced analytics provided by Martello’s Vantage DX can save organizations time and money while getting more from their investments in Microsoft Teams. We recently set out to prove that by building a research-based cost model with the help of our friends, the expert consultants at Enable UC. The results of that study were even more compelling than we expected.

In today’s hybrid work environment, Microsoft Teams has become the backbone of business communication. But as organizations rely more on Teams and Teams Phone, unexpected performance issues can lead to costly downtime, frustrated employees, and disrupted workflows. Traditional reactive troubleshooting is no longer enough—businesses need a proactive approach to ensure uninterrupted collaboration.

Our previous blog {LINK} explained how managing Microsoft Teams for enterprise clients can be a powerful way to grow your MSP business and boost managed service revenues. But seizing that opportunity requires capacity. For MSPs with tight margins and already maxed-out support analysts, delivering enhanced, high-value Teams services may seem out of reach.

On February 25, 2025, at 11:32 AM EST, Martello’s Vantage DX monitoring began alerting on an issue affecting Microsoft Entra ID (Azure AD SSO). While Microsoft had not yet acknowledged the incident, online reddit forums had noted the issue and our Vantage DX proactive monitoring detected disruptions impacting authentication across multiple workloads. See here the critical warning for Exchange in Vantage DX Monitoring. Here is the critical warning for OneDrive and SharePoint in Vantage DX.

Collaboration platforms like Microsoft Teams are absolutely central to how enterprises get business done these days. But sometimes the fastest, most direct way to answer a question, solve a problem or make a connection is still to pick up the phone and call. The value of solutions like Microsoft Teams Phone is that they offer the best of both worlds: the simplicity and efficiency of voice communication integrated with digital collaboration tools and capabilities.

If you want performance snapshots for the endpoints that access your organization’s Microsoft 365 and Teams solutions, Microsoft provides a good array of tools to do the job, including Call Quality Dashboard, Teams Admin, Teams Room Pro Dashboard and Service Health. But what happens at those endpoints is only a small part of your users’ digital experience. And managing that digital experience is an increasingly big accountability for most IT departments. So what are the gaps?