With the workforce moving outside the usual areas of your Service Level Agreements, it can be challenging to adapt and ensure service quality. Through SLA reporting, you can monitor and manage your SLAs, setting up custom alerts before they have been breached and you could be affected by an outage.

The load on cloud-based applications is at an all-time high, with people working from home accessing the same resources, simultaneously. Daytime Internet usage skyrocketed 34.4% between the regular working hours of 9AM-5PM as a result of remote work. A large portion of that online traffic accounted for video conferencing and collaboration tools. Microsoft saw a 34% increase usage of Teams while Skype reported 59 million daily active users and 4.3 million on Zoom.

Managing the customer lifecycle efficiently becomes even more critical when we see an unprecedented shift to remote work as we have in the past few months. How can you continue to deliver exceptional service quality as demand from remote workers surge?

The dramatic shift to remote work has presented new challenges for Managed Service Providers. With your client’s users moving outside the usual areas where your Service Level Agreements apply this provides you with an opportunity to demonstrate a proactive approach and leadership to deliver business continuity in a time of uncertainty. Watch our webinar recording to see how we can help you to offer top-notch service to your customers and the ability to future-proof their networks.