For more than a million organizations around the world, Microsoft Teams is at the core of communications and productivity in today’s hybrid workplace. Having made the investment in Teams, organizations have realized a challenge when it comes to Microsoft Teams user experience: visibility into the many factors that can impact Teams performance, from networks and ISPs to misconfigured routers.

Rich Costello, Senior Research Analyst at IDC has recently developed an Analyst Brief that looks at the growing need for proactive service quality management and optimization tools for communication and collaboration environments. As the world pivoted online during the COVID-19 pandemic, few companies were ready to support a fully virtual workforce that still required constant connection and to remain as productive as possible.

SIP trunking is a great way to improve your business’s communication system. It is cost effective and scalable, and it offers many features that traditional systems do not. In this article, we’ll give you a quick introduction to SIP trunking, how it can benefit your business and how to easily monitor it when linked to Microsoft Teams.

Though rare, Microsoft Teams outages can impact the productivity of your entire organization. For IT teams, staying one step ahead of an outage has never been more critical. From the time an outage begins productivity can plummet and IT starts to scramble in the dark to identify who, where and what is impacted and why. Below we unpack this week’s outage and outline the difference that deep Microsoft Teams monitoring can make.

Written by Nick Cavalancia, Technical Evangelist, Microsoft MVP, & CEO of Conversational Geek In a world of Managed IT Service Providers that all offer some form of services around Microsoft 365, there’s a compelling case to be made for your business to be centering in on Microsoft Teams.

The Microsoft CQD is rich with Teams data but for IT professionals, toggling between multiple dashboards can leave you feeling as though you might not have the visibility into Teams performance that you would like. For IT teams, configuring custom dashboards in Elasticsearch can take time and not always yield the results you are looking for.

Getting basic information on the performance of your Microsoft Teams setup is possible with the Microsoft tools but it is limited. We help transform the data you don’t see and deliver it in a way that makes IT’s job much easier.

Just like insurance, a tool that helps you to monitor the quality of your Microsoft Teams service covers you against the issues that IT teams face everywhere. You can’t afford to have downtime in your business, so you need a way to keep yourself protected.

To give your business the best Microsoft Teams experience you need to monitor Microsoft Teams make sure all the features you are paying for are actually working. To do that, you need visibility into how it is working, how well it is working, and where any problems might arise.

As we continue to see Microsoft Teams usage skyrocket, now more than ever, users are depending on Microsoft Teams service excellence to maintain productivity. But it can be challenging to deliver a reliable user experience in today’s modern workplace. There are many factors in the IT environment impacting Microsoft Teams performance, and IT teams typically don’t have full visibility into them, or the service quality delivered to end users.