John Pagliuca, CEO of N-able, has taken issue in the press multiple times with the term digital transformation, preferring the term digital evolution. I agree that evolution is a better term. Digital transformation implies a one-time event; digital evolution acknowledges the ongoing nature of these changes. In short, the market will continue to change. How you adapt dictates whether you come out far ahead or remain with the status quo.
As we take stock of how COVID-19 has affected the way we operate, nothing in technology is more apparent than the switch to digital. Although many of us have transitioned from water-cooler conversationalists to reluctant zoom dwellers, the impact on business processes themselves might actually be more profound. According to McKinsey, coronavirus has acted as an accelerant on companies offering digital products and services.
Responsibilities have increased for many employees over the last year. The combination of job pressures, new virtual work environments, and personal responsibilities has caused employees to feel overwhelmed. In a 2021 Indeed survey, 52% of employees reported feeling burned out, up from 43% a year earlier. For individuals in roles that serve the entire enterprise—such as human resources and legal—this administrative work compounds quickly.
5G is opening up new possibilities, but perhaps the biggest standout is the role of the ecosystem in enabling innovation. This is changing the conversation for telecoms companies, along with their offering. Now, it’s about co-creating with partners and offering relevant outcomes rather than specific products. I recently had the pleasure to catch up with Vodafone UK's Danny Kelly to explore some of the opportunities and challenges that lie ahead.
When I transitioned from working in higher education to working for the city of Santa Monica in 2017, I was shocked to find a reliance on paper-based, manual processes. That’s not what you’d expect from a city government with a $40 million municipal fiber network providing ultrafast broadband. It got me thinking about our citizen experience and how we should improve it to provide secure, anytime, anywhere access to services for our 93,000 constituents.
This blog is the third in a four-part series on infrastructure automation for government agencies that are modernizing digital systems while grappling with budget and staffing constraints and the challenges of COVID-19. The COVID-19 pandemic moved up the timeline for digital transformation projects considerably.