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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

How to Conduct an IT Audit in 2024

Is your organization looking to up its IT audit game? Conducting it successfully will help you ensure that your IT systems and processes are secure, they comply with relevant regulations and standards, and are aligned with your overall goals and objectives. This practice lies at the core of your IT Asset Management (ITAM) strategy, guaranteeing a robust, safe, and well-managed IT environment across your operations.

Observability vs. Monitoring: Decoding Key Distinctions

In the evolving digital landscape, transformation has become a necessity for businesses in order to stand out and remain competitive. As per stats records, around 91% of businesses use digital technologies and platforms to run their business more successfully. With excessive dependency on digital technologies, there also comes the challenge of navigating through the complex web of dependencies and interactions.

How to Check Lenovo Warranty (And How to Automate it!)

Warranty Management is crucial to the lifecycle of IT assets since it helps you optimize device usage, plan for replacements, and manage your IT budget effectively. In this sense, if your organization has Lenovo laptops and servers as part of its IT inventory, consistent Lenovo warranty checks are a mandatory step in your IT procurement plan. Luckily, the brand offers a straightforward process for checking the warranty status of your laptops.

Warranty Management: How to Automate Hardware Warranty Checks

Warranty Management systematically administers warranties and maintenance contracts for an organization's hardware assets. This practice is also crucial to hardware maintenance and your IT budget since keeping a constant eye on them will contribute to using them when needed (instead of paying for fixes). Now, checking warranties manually leaves too much room for human error. But once again, automation saves the day.

Emerging AI use cases in ITSM Knowledge management, chatbots and self-service

AI experts Louis Columbus and Susan Fung explore AI use cases in IT service management, highlighting how a symbiotic relationship between AI and human intelligence amplifies knowledge management capabilities and enhances user experiences by providing direct answers that synthesize complex information.

11 Best Incident Management Software in 2024

Including Incident Management software in your IT Service Management (ITSM) strategy has become a critical tool for maintaining the seamless operation of business IT systems. This technology isn't just about putting out fires; it's about keeping the digital pulse steady and strong. When IT hiccups occur, this software steps in with a systematic approach to fix it, so that such interruptions don't further interfere with your organization's operations and potentially cause downtime or financial losses.