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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

AIOps in IT analytics feat. Rakesh Jayaprakash

Data analytics is essential for an IT department to ensure that its infrastructure is running smoothly while also saving money for the company. In this episode, Rakesh Jayaprakash, Product manager at Analytics Plus, discusses how the application of AIOps and analytics, is transforming how IT operations are managed.

UPS Solutions augments its productivity by implementing ManageEngine OpManager

IT being the backbone of its business, UPS Solutions adopted ManageEngine OpManager to discover and manage its IT infrastructure. Shohel Khan, IT DC solutions manager, says that OpManager is a nimble and efficient system that swiftly and automatically does the job for you from device discovery to security. The company relies on ManageEngine products to carry out IT operations, because they are agile and powerful.

3 Secret Elements RBPM

Watch full clip here. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

What is Incident Management? Unpacking the Complexity

In the increasingly digital world, tech-savvy professionals strive to maintain reliable and efficient operations that ensure customer satisfaction and uphold trust. Incident Management is an essential component in achieving those goals. This article delves into the complexities of Incident Management, highlighting essential tools and processes that contribute to effective response and resolution strategies.

Workplace Experience: See. Diagnose. Fix

Learn how Workplace Experience – powered by Nexthink Infinity delivers unparalleled visibility across all environments so you can see, diagnose, and fix digital workplace issues to continuously optimize productivity and cost in a fast-changing IT landscape. With Workplace Experience, you can lower MTTR and drive digital transformation while reducing cost, saving time, improving sustainability, increasing employee productivity and more.

Practical Demo: Unlocking Better Outcomes: Proactively Improving DEX

A great digital employee experience (DEX) can positively impact productivity, talent acquisition and retention, security and operational agility. What if you could effectively measure and proactively optimize the experience that employees get through the devices, operating systems and applications they rely on in their Everywhere Workplace? IT and security operations teams are increasingly tasked with delivering improved DEX. However, many struggle to effectively quantify and optimize it. How do you measure the employee experience in your organization?

Compound Alerts Within Database Observability Drive Actionable Alerting

The latest edition to the SolarWinds® Observability Platform, Database Observability, is live! Previously, you’ve relied on Database Manager to help monitor your database and generate alerts, and while it was ahead of its time for years, the time has come for the next generation of database monitoring. Key features of Database Observability are: The compound alerting feature is what I want to focus on in this post, though. In my opinion, compound altering is a game changer.

What is ServiceNow change management - and how does AIOps optimize it?

Effective IT change management is essential for maintaining smooth operations in today’s fast-paced, agile IT environment. Given that 85%, or the vast majority, of incident-impacting alerts result from changes, optimizing your change management means improving your incident management and ensuring critical system reliability. So whether your organization uses ServiceNow for change management or is considering using ServiceNow, we’ll walk you through everything you need to know.

ServiceOps: Revolutionizing decision-making for dynamic business

Business moves fast. As organizations push to constantly transform and stay ahead of competition, they must consider how they’ll support ever-growing internal- and external-facing demands in every aspect of their business operations. To innovate and change at such a demanding pace, and meet customer expectations, IT service management and operations teams must come out of their silos to converge into service operations (ServiceOps).

The Asset Management SOP Playbook [+Free Template]

IT Asset Management (ITAM) is the process that manages, controls, and protects the IT assets in your organization throughout their lifecycle. To streamline this process, Asset Management Standard Operating Procedures (SOPs) can help standardize your workflow process and make the end-user experience more cohesive.