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ITIL

COBIT vs ITIL: What are the Differences?

As companies expand their operations, they transition from ad hoc to strategic approaches in their quest for optimal IT service management. Frameworks like ITIL (Information Technology Infrastructure Library) and COBIT (Control Objectives for Information and Related Technologies) play pivotal roles in this endeavor.

Bridging the ITIL vs DevOps Mindset: CI/CD Best Practices for ITIL Organizations

DevOps practices in software development have revolutionized the way updates are released. However, many companies entrenched in ITIL practices find it challenging to seamlessly integrate with the DevOps practice of Continuous Integration and Continuous Delivery/Deployment (CI/CD). This is because ITIL focuses on stability, which suits older systems, while DevOps is ideal for modern setups with its agile, automated practices.

When should you upgrade to a CMBD

Have they somehow found unlimited budget for their every tech request? Do they have an uncanny ability to source the diamond-in-the-rough talent? Or, is it something else? As part of our inaugural State of Cybersecurity Preparedness research series, Ivanti asked 6,550+ cybersecurity professionals, leaders and end users what their cybersecurity teams will do in the next 12 months to secure their organizations.

The Service Portfolio in ITIL: What is it, And What's the Difference With The Service Catalog

The service portfolio helps you pull together your end-to-end service offering and make it more focused on customer outcomes. Done well, it can promote IT Service Management (ITSM) and make your services more visible. Defined in ITIL, this process broadens the view and incorporates IT services across their entire lifecycle. In the following post we will explore its full scope of practice and the benefits it can bring to service delivery and user experience across your organization.

How to Build a Change Management Workflow

Change Management is a critical practice for organizations to effectively adapt, innovate, and maintain stability. It involves various aspects of an organization's IT infrastructure, applications, processes, and policies. As the scope and complexity of changes continue to grow, the need to automate a Change Management workflow becomes paramount. In this article, we will explore the different types of changes described by ITIL to then break down the process behind automating the Change Management process.

10 Ways Your CMDB Influences ITIL Success

The Information Technology Infrastructure Library (ITIL) Service Asset and Configuration Management process, described in its Service Transition guide, requires IT organizations to establish and maintain a configuration management database (CMDB) to keep track of configuration items (CIs) and the relationships between them. An up-to-date and functioning CMDB is one of the most important indicators of ITIL implementation success.

What is a Configuration Item (CI)?

Configuration Items or CIs are the building blocks that make up business services. Managing them effectively is a key activity of the Configuration Management process, which looks to make sure these components are accounted for and reliable information on them is available. It lays the groundwork for trustworthy service operations. The most widespread practice to do this is by building a Configuration Management Database (CMDB) that sets out your CIs and their relationships.

ITIL vs ITSM: Explained for Professionals

IT professionals always search for the most efficient and cost-effective solutions, methods, and best practices. The Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) are related guidelines that can help in this pursuit. Both ITIL and ITSM revolve around providing IT services. Although they prioritize and attend to different things, ultimately, their goal is to improve both efficiency and efficacy. Read more about ITIL vs. ITSM below.

Unlock the Power of ITIL Software for Your Business! Infraon

Are you ready to take your IT service management to the next level? Discover the transformative capabilities of ITIL software with this captivating YouTube video! In this video, we break down the steps to implementing ITIL software for your business in a simplified and attractive manner. From assessing your current practices to customizing the software to fit your unique needs, we guide you through the process with ease.