Operations | Monitoring | ITSM | DevOps | Cloud

What Key Features Matter Most When Evaluating Business Software

Selecting new software feels like a massive chore for growing companies. Your team spends hours looking at features and watching complex demonstrations. You want a tool that actually helps your business grow without adding confusion. The wrong choice wastes money and causes immense frustration for everyone. Finding the perfect fit requires a clear strategy from the very start. Focus on specific capabilities to make the best choice for your unique workflows.

We won't train on your data is not a security architecture

Every enterprise contract I’ve signed in the last two years has the same clause. “Vendor will not use Customer Data to train machine learning models.” Sometimes it’s a paragraph. Sometimes it’s a whole section. The language varies but the intent is identical: don’t feed our production data into your AI. I get it. I sign the same clause as a vendor. But here’s what’s been bothering me: that clause is a promise, not an architecture.

What Is Enterprise Service Management (ESM)? Explained

Enterprise service management (ESM) applies the proven model of IT service management, catalogs, workflows, self-service, and SLAs, to the whole business: HR, facilities, finance, and more. Here is what it is and how it works. What is enterprise service management, and how is it different from ITSM? In this explainer we define ESM, show how it works across departments, clarify how it builds on IT service management, and cover the mistake most teams make: copying IT ticket forms instead of orchestrating work across teams.

Kubeflow MLOps tutorial: from notebook development to production inference

In this video, our engineering team takes you through a full end-to-end Kubeflow implementation, step by step – from data exploration to production inference. Follow the journey of a house price prediction use case and see how modern MLOps components work together: Kubeflow architectures and starter repositories Notebook-based development workflows Data exploration and model development MLflow for experiment tracking Katib for hyperparameter optimization Kubeflow Pipelines for automated preprocessing and training KServe for scalable model inference.

Grafana Tempo: The distributed tracing journey to 3.0 (June 2026 Community Call)

Our distributed tracing journey from the inception of Tempo to 3.0. Can't comment in the chat? You may need to create a channel. Grafana Cloud is the easiest way to get started with Grafana dashboards, metrics, logs, traces, and profiles.

Tap-to-call | OnPage New Feature Release

Introducing Tap-to-Phone Call in OnPage. When critical incidents require more than messaging, teams need a fast way to connect. With Tap-to-Phone Call, users can place a direct phone call to group members directly from within an OnPage conversation. By simply tapping the phone icon, responders can transition from secure messaging to live voice coordination through their mobile carrier network, helping teams communicate faster when every second counts.