Businesses need best practices and implementation strategies to improve the end-user experience for their employees. By combining synthetics and real user monitoring, IT can deliver a seamless Microsoft 365 and SaaS application experience. As work anywhere becomes a dominant reality, employee productivity and technology empowerment will be critical goals to measure. Ultimately, business leaders will need to determine key processes and workflows that need effective monitoring. Dedicating specific staff resources to digital workplace experience will impact end-user productivity.

Delivering a digital experience with traditional monitoring tools is a challenge. Most legacy tools are monitoring on servers and websites and lacking coverage on holistic real-time user experience. These tools also have a limited view into cloud services they don't own. Rapid migration to digital tools and platforms creates additional challenges for IT to deliver and manage end-user experience. New expectations as a result of remote work are redefining the new IT landscape. The workplace model is changing fast and a variety of variables such as internet speed, multiple endpoints, limited remote troubleshooting ability, etc. impacts the delivery of a great experience.

Monitoring Microsoft 365 is essential to ensure a superior digital experience with productivity apps and cloud services. Only Exoprise provides full coverage for synthetics and real-user monitoring. The use of 8-10 different synthetic sensors per site provides Exoprise customers with an ideal start. These locations may include corporate headquarters, branch offices, or work from home settings with knowledge workers.

End-User Experience Management (EUEM) is evolving post-Covid-19. Businesses are now moving towards phase 4 of the Covid-19 timeline. This includes understanding remote worker behavior and preparing for the new normal. Technology and IT leaders are increasingly using data to measure the employee experience. According to Forrester, 64% of technology leaders will invest in data and analytics technology to improve remote worker experience. Employees will adopt a hybrid work approach and businesses will want to employ broader employee engagement analysis and understand why a problem is happening at remote locations. Engagement and productivity insights will be delivered via synthetic and real user monitoring for Microsoft 365, Office 365, Teams, and SaaS applications.

Real User Monitoring (RUM) is becoming increasingly popular during the pandemic as most employees start to work remotely from home. This type of passive monitoring approach captures the real end-user experience of accessing web applications. IT gathers SaaS application performance metric data and leverages those insights to quickly troubleshoot issues for remote workers. On the other hand, Synthetic monitoring emulates real users accessing cloud and infrastructure services like Microsoft 365. Businesses would benefit from a holistic monitoring strategy that includes both RUM and Synthetic tests to cater to the needs of a hybrid remote workforce.

Digital Experience Monitoring is becoming the norm as the pandemic forces employees to work remotely. Enterprises need to ensure a great end-user digital experience using techniques like Synthetics and Real User Monitoring (RUM). Let Microsoft 365 performance issues not hold you back to transition to a digital remote work future.