Following our latest updates, which, from now on, we’d love to share with you regularly, we’re happy to announce last month’s news. There’s always space for improvements while doing necessary maintenance, so let’s take a look at it.

Yesterday April 8th 2021 at around 22:00 UTC, Facebook experienced a major outage where Facebook, Messenger, WhatsApp web and Instagram were down, lasting for as much as 3 hours. This was reported at Facebook’s status page, which was a good example of how to communicate and incident.

Yesterday April 8th 2021 at around 22:00 UTC, Facebook experienced a major outage where Facebook, Messenger, WhatsApp web and Instagram were all down and unavailable. The last update was reported 3 hours later resolving the incident, so even though the status page doesn’t state the duration of the incident, we can assume it was still affecting some users that long.

Pingdom is one of the most used website monitoring tools, with almost 15 years in the business. It excels at providing simple and reliable synthetics as well as real user monitoring. This monitoring tool provides a simple public status page, but as you might have noticed it’s quite limited. It only serves as a display of your uptime and response time history, not much more than that.

To understand the impact that stovepipes have on incident response, one need look no further than the 9/11 terrorist attacks that occurred in the United States. The CIA, DoD, and FBI all knew about the Al Qaeda terror threats before the planes hit the World Trade Center, but the 9/11 Commission found that a lack of data and intelligence sharing among the agencies limited each agency’s understanding of the looming terrorist threat; thereby, limiting their incident response.

Pingdom is one of the most used website monitoring tools, with almost 15 years in the business. It excels at providing simple and reliable synthetics as well as real user monitoring. This monitoring tool provides a simple public status page, but as you might have noticed it’s quite limited. It only serves as a display of your uptime and response time history, not much more than that.

Obviously 2020 was a very challenging and disruptive year. And for IT it brought unexpected pressure, the status pages of many of our clients were quite busy with the move to remote work and operations. But every challenge brings the opportunity to improve.