The latest News and Information on Service Reliability Engineering and related technologies.
Software reliability can be defined as the probability of a failure-free operation of a computer system over a specified period, under a set of specific conditions. It is an important factor in determining software quality. Site reliability engineering (SRE) is a software approach to IT operations that helps organizations to improve the reliability of their systems.
Since Google coined the term, the role of an SRE has evolved as the industry has shifted toward large-scale distributed microservices. An SRE’s job is to determine how to make systems more reliable and resilient.
Major outages are bound to occur in even the most well-maintained infrastructure and systems. Being able to quickly classify the severity level also allows your on-call team to respond more effectively. Imagine a scenario where your on-call team is getting critical alerts every 15 minutes, user complaints are piling up on social media, and since your platform is inoperative revenue losses are mounting every minute. How do you go about getting your application back on track? This is where understanding incident severity and priority can be invaluable. In this blog we look at severity levels and how they can improve your incident response process.
