Operations | Monitoring | ITSM | DevOps | Cloud

What is it that makes a high-performing software engineering team successful? This was the challenge undertaken by the DevOps Research and Assessment (DORA) team around 2015, who created a set of metrics that could provide a reliable, data-driven way to measure and improve software delivery performance.

Welcome to the May edition of the NiCE bi-monthly monitoring news! As we move further into the year, we’re here with a fresh roundup of updates, insights, and resources from the world of IT monitoring. Whether you’re looking to stay informed, fine-tune your tools, or catch up on what’s new, this edition has you covered. Enjoy the read!

Jenkins is an open-source automation server widely used for continuous integration and continuous delivery (CI/CD), enabling developers to automate the building, testing, and deployment of software projects. Jenkins requires a good layer of visualization as it provides real-time visibility into pipeline performance, build statuses, test results, and deployment progress.

We’re proud to introduce two new services designed to give IT teams better visibility, control, and support across the EUC landscape: MetrixInsight as a Service and EUC Managed Support & Consultancy.

Most of the time the build and deployment pipelines we create will run on compute provided by the Azure DevOps cloud and the only decision we need to make is whether to select a Windows or Linux Agent. Sometimes though, the specification for the VM that Azure DevOps spins up may not be right for our needs. We may need more memory or a particular OS version. This is when custom agents and Agent Pools come into play.

Even if you don’t work with Prometheus day-to-day, you most likely have heard of it. After Kubernetes was donated to the Cloud Native Computing Foundation (CNCF), Prometheus became the second project to be incubated soon after. That was back in 2016 and it is still one of the most active CNCF projects. Why is it so popular? It’s the de facto monitoring tool for containerized workloads running on-prem and in the cloud – that is, it’s the monitoring tool for Kubernetes.

Being the most popular cloud solution provider, AWS needs no introduction. With its powerful and numerous services and solutions, many companies of all sizes and shapes run their applications and/or infrastructure on AWS. With AWS being integrated with other internal services as well as external solutions hosting the business apps, it is crucial to be aware of what's happening across the landscape and beyond, to ensure business continuity. The AWS plugin for SquaredUp helps you achieve exactly that.

Anyone managing Microsoft Azure will be aware of how quickly its costs can escalate. As cloud architectures grow in complexity—spanning hybrid environments, multi-subscription setups, and cross-platform integrations—the need for intelligent cost visibility tools intensifies. With enterprises typically overspending by 25%-35% on their cloud resources, Azure cost reporting has become a big focus for organizations navigating cloud financial management.