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The latest News and Information on Service Center Operations Manager and related technologies.

Explore the NiCE MariaDB Management Pack in Action2025Q3

Aug 1, 2025 By NiCE IT Management Solutions In NiCE IT Mgmt
If you’re running critical MariaDB workloads and need reliable, performance-focused monitoring, this session is for you. You’ll get a live walkthrough of the Management Pack, learn how it integrates seamlessly into SCOM, and explore real-world use cases to improve your database monitoring strategy.
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squared up

Getting started with the Grafana plugin

Jul 25, 2025 By Blog In Squared Up
The idea of having a SquaredUp plugin for Grafana might seem a little bit unnecessary at first. They are both dashboarding products, so why would you want to create a dashboard about dashboards? The answer to this conundrum is that the SquaredUp Grafana plugin isn’t quite a matter of taking Grafana dashboards and recreating them on the SquaredUp canvas.
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How Secure and Healthy Are Your Custom SCOM Management Packs?

Jul 24, 2025 By NiCE IT Mgmt In NiCE IT Mgmt
Thanks for using the NiCE Log File Management Pack. We know it’s a favorite among experts building custom SCOM Management Packs. But here’s a quick question: When was the last time someone checked your custom Management Packs for security vulnerabilities, performance bottlenecks, or health risks?
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NiCE Active 365 Management Pack 4.4 for Microsoft SCOM

Jul 21, 2025 By NiCE IT Mgmt In NiCE IT Mgmt
We’re thrilled to release NiCE Active 365 Management Pack 4.4 for Microsoft SCOM. The new 4.4 release is packed with powerful new enhancements driven by customer input and evolving needs. It especially focuses on improving monitoring capabilities for Azure-based services and ensuring compatibility with Microsoft’s evolving ecosystem.
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Atlassian Jira Monitoring on Microsoft SCOM

Jul 21, 2025 By NiCE IT Mgmt In NiCE IT Mgmt
As part of a customer project, we developed a custom Jira Management Pack for Microsoft System Center Operations Manager (SCOM). This tailored solution enables IT operations teams to monitor key performance and health metrics of Jira environments, ensuring planning and bug-tracking platforms remain available and performant. With this Use Case paper, we want to share our knowledge with the SCOM Community to highlight the possibilities of advanced monitoring on Microsoft SCOM, helping teams get better in their day-to-day tasks.
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squared up

Top 3 Intune reporting tools: SquaredUp, Microsoft admin center, and Power BI

Jul 21, 2025 By Blog In Squared Up
As the unsung hero of modern endpoint management, Microsoft Intune quietly ensures security, compliance, and seamless user experiences across a range of devices and platforms. Where many organisations go wrong, however, is not having the right tool to monitor and leverage Intune’s full potential. But for an organization relying on Intune, what tool should you use?
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opslogix

Automate the removal of agents with Opslogix Lifecycle Management Pack

Jul 17, 2025 By Jonas Lenntun In OpsLogix
Automate the removal of agents with Opslogix Lifecycle Management Pack Lifecycle Management is something that falls behind in many SCOM environments. It is common for organizations to reach out to us for help with manually removing agents when servers are no longer in use. To decrease the manual tasks and automate the removal of agents, we created the Opslogix Lifecycle Management Pack.
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squared up

Getting started with Dynatrace dashboards

Jul 17, 2025 By Sameer Mhaisekar In Squared Up
Dynatrace gives you incredibly deep observability data. But all that depth can bury the insights needed. In this blog, we show how to turn Dynatrace's complex telemetry into visual dashboards that actually make sense. Dynatrace is a leading observability and application performance monitoring (APM) platform, known for its deep insight into complex, modern cloud environments. With capabilities spanning infrastructure monitoring, real user monitoring, and security, Dynatrace offers powerful telemetry.
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Microsoft SCOM Management Pack Housekeeping in Secured, Offline, or Air-Gapped Environments

Jul 14, 2025 By NiCE IT Management Solutions In NiCE IT Mgmt
MP Catalog Offline Toolkit by NiCE | 20min Walkthrough Struggling with Management Pack updates in restricted environments? Discover how the MP Catalog Offline Toolkit by NiCE simplifies SCOM MP management—without the need for an internet connection. Watch the 20-minute walkthrough now and see how this free tool helps your SCOM team stay compliant, efficient, and secure Download it now on GitHub – absolutely free, from the experts at NiCE.
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squared up

Top 3 reporting tools for Microsoft Teams: SquaredUp, Power BI & M365 Admin Center

Jul 10, 2025 By Louise Berry In Squared Up
Microsoft Teams is a ubiquitous presence in workplaces all over the world. Prior to 2020, its usage was relatively moderate, with around 20 million users. However, global restrictions during the pandemic led to a 3,500% growth. Teams is now so central to business operations that Microsoft retired Skype in its favor. But this massive scale created a new problem – businesses needed better ways to monitor and report on their Teams usage.
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