SLA vs SLO vs SLI, what’s the difference anyway? Workplace success relies on clear expectations to help leaders and employees thrive together. As such, the partnership between customer and provider requires the same clarity to maintain service satisfaction. This is why Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Service Level Indicators (SLIs) exist in the first place.

Availability and reliability are crucial for modern software applications and digital services. Meeting service requirements and avoiding downtimes promote customer satisfaction, trust, and credibility. A multi-region deployment strategy can help. Systems that are not reliable or available when needed can cause lost revenue and business, unplanned maintenance, and decreased productivity. Companies can lose up to $9,000 per minute during service downtime.