Single Sign-On (SSO) is a valuable tool for enterprise companies managing multiple users across networks. Because user management becomes so difficult when dealing with hundreds or thousands of users, many companies use an advanced system like AWS to take care of it all.

The idea behind an escalation matrix is simple: the situation requires greater authority to resolve. Authority can take many forms, including experience with a particular toolset or simply the proper permissions to flip the right switches. Therefore, escalation must involve putting the proper information into the right person’s hands (well, device).

Now that Pingdom has permanently closed its doors to free users, many customers are searching for alternatives to stand in the gap for their web monitoring needs. Web monitoring keeps you from losing potential business because of site or service downtime. David Sanchez of Mammoth Web Solutions says: “You have to continuously monitor your domain, because every new integration can affect domain performance.