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Operations Management

The latest News and Information on IT Operations Management and related technologies.

What's New: Updates to Event Intelligence, Integrations, and More!

If you thought that the product announcements from PagerDuty’s largest event of the year, PagerDuty Summit 2021, was all we had in store for you, think again! We’re excited to announce that the July Release comes with a new set of updates and enhancements to the PagerDuty platform! You can learn about our latest capabilities via the Q1 PagerDuty Pulse or read below for the highlights.

4 benefits of combining ITSM and ITOM

IT management can be costly and time-consuming without streamlined processes and systems to support your business goals. With the quickened pace of business requiring faster scale, leaders and decision-makers must find ways to adapt and optimize their processes. Combining IT Service Management (ITSM) and IT Operations Management (ITOM) can help you prioritize operations efficiency while delivering the best service to your employees.

PD Summit21: Responding to Chaos with Gremlin and PagerDuty

Incident response is something you hope to never need, but when you do, you want it to go smoothly and seamlessly. Normally the knowledge of how to handle incidents within your company will be built up over time, getting better with each incident. While tools such as PagerDuty's Major Incidents Application can help you recover quickly, the process you follow is just as important. This documentation will allow you to learn from the start something which has taken us years to build up. Giving you a head start on how to deal with a major incident in a way which leads to the fastest possible incident recovery.

Evolving in CloudOps Maturity? Investing in People and Teams Pays Off

CloudOps is on the up. This is in part due to the rapid acceleration of the shift to cloud that was caused by the pandemic. The shift allowed companies to innovate faster, enjoy greater flexibility and scalability, and become more cost efficient. Many organizations who rapidly adopted cloud or increased their usage now realize that they need to better manage their cloud investments in order to fully embrace these benefits.

HUG Relies on PagerDuty When Healthcare Incidents Arise

The Geneva University Hospital (HUG) is one of the five university hospitals in Switzerland and one of the largest hospitals in Europe. Pierryves Fournier, SRE Team Lead at HUG, explains how PagerDuty and Rundeck help automate his team's incident response process, empowering the right action when seconds matter.

Enabling Faster Incident Response and Mitigating Security Risks in Financial Services

Software is eating the world. Digital Transformation is top of mind for companies looking to meet ever-growing consumer demands and digitize manual processes. This isn’t unique to the technology industry. Ecommerce, finance, healthcare, and other industries are all moving in this direction.