Over the years, I’ve spoken with many of our partners that use N-central, and it always amazes me how few leverage custom properties. Often when I explain one or two uses for them, their minds are immediately racing with other potential uses as well, so today we are going to look at some of the many uses for custom properties and how they can benefit the support and service you provide to your clients.

The number of IT assets organizations possess is growing rapidly, but managing this growth doesn’t have to be complicated. Efficient IT asset management comes down to having a process and plan in place to quickly and consistently track all assets. With this in place, you can improve the speed and delivery of IT services across organizations.

Paul Dippell is the co-founder and CEO of Service Leadership, Inc., a company that measures IT and managed service provider (MSP) performance across the industry and annually publishes the results as the Service Leadership Index®. In this interview, we ask about his work using operational maturity in benchmarking managed service providers.

Automation is critical to unlocking efficiencies in your MSP business and helping you grow. By creating scripts and policies that can remediate some of the most common problems your customers face, from enable and monitor bitlocker or checking battery health to monitoring backups, you’re freeing your techs up to deal with bigger issues. This effectively allows you to be able to do more with what you’ve got and take on additional customers without having to employ more techs.

A well-run IT team keeps track of every asset in their domain, including hardware, software, and licenses. The specific task of managing hardware assets is known as hardware asset management. This involves keeping tabs on hardware from the time it’s requested and purchased to when it’s phased out of use and disposed of. As you can imagine, this can be a daunting task when handled manually.

The pandemic may have accelerated the need for enterprises of all sizes to move towards digital transformation, but the need for cyber security has existed since before. However, with new actors or hackers, malicious software has also evolved and expanded the cyber threats to a larger attack surface. While enterprises need robust digital solutions, implementing them may make your enterprise more vulnerable to security threats.

The IT Europa Channel Awards reward excellence in European software development, and IT and telecoms solutions. The panel of judges from the MSP and IT community voted for the best solutions across 4 categories, with NinjaOne winning the Best Remote Management Solution in the Solution Provider section at the awards ceremony in London on May 19th 2022. NinjaOne collecting the Best Remote Management Solution at the IT Europa Awards.

Earlier this month, we were delighted to have been awarded Gold for IT Department of the Year at the American Business Awards®. Last year (2021) was a transformative year for N-able and the award was received for the IT Department’s ability to spin off, revamp, and rebuild a whole IT infrastructure for a brand-new public company and be fully operational within an impressive timeline of only 10 months.

IT software deployment is a necessity in any organization’s IT environment. Software deployment can either make or break the transitions between software, which significantly affect business operations. That is why it’s essential to have a solid software deployment process in place.