Operations | Monitoring | ITSM | DevOps | Cloud

If you have been following the financial news lately, you have surely become all too familiar with the challenging economic conditions that have emerged in 2022. As rising inflationary concerns put pressure on the bottom line, decision makers within businesses of all sizes are suddenly having to re-evaluate strategies, forecasts, and expenses. This pivot to a more conservative outlook is not unlike the approach adopted by businesses at the onset of COVID-19.

There is no escape from the need for patch management and updates. It is true that operating systems and software vendors are getting better, faster, and more efficient about how they make and deploy patches. However, for businesses, patch management remains a time-consuming necessity that has big impacts on security, compliance, and day-to-day operations for IT teams and the businesses they serve.

Healthcare IT is simultaneously one of the most complex and sensitive networking systems there are. Aside from the wealth of confidential data they process and store, these networks must be highly available to support life-saving procedures and diagnostics programs. This makes proactive healthcare network monitoring—staying ahead of little issues before they become emergencies—an absolute necessity.

In Information Technology terms, a disaster is any kind of event that disrupts the network, puts data at risk, or causes normal operations to slow down or stop. A disaster recovery plan (DRP) is created to address the risks and possibilities of these types of events and minimize the damage they cause. Common disasters that are included in a DRP include.

Managed Service Providers or MSPs in asset management, which started as remote IT support and troubleshooting in the 90s, have evolved into one of the most prominent IT business models. According to a Statista’s report, the global MSP market share was valued at 152.02 billion USD in 2020 and is expected to grow close to 274 billion USD by 2026. Rather than just troubleshoot or monitor remote IT systems, MSPs these days offer services that manage the IT infrastructure for organizations entirely.

The pandemic has rapidly advanced the adoption of remote work. Perhaps unsurprisingly, studies have shown that many employees prefer the hybrid work model — it makes work more flexible and often more enjoyable. Despite some companies starting to return to the office full-time, many companies are adapting to meet their employees' changing expectations and have made hybrid work a permanent solution.

Network redundancy is process of providing multiple paths for traffic, so that data can keep flowing even in the event of a failure. Put simply: more redundancy equals more reliability. It also helps with distributed site management. The idea is that if one device fails, another can automatically take over. By adding a little bit of complexity, we reduce the probability that a failure will take the network down. But complexity is also an enemy to reliability.

One of the top priorities for MSPs is optimizing their workforce. The current industry-wide level of workforce attrition is distracting business owners from being able to focus on growing their businesses, forcing them instead to be tied up with repeatedly onboarding and training new technicians. This can result in inefficiencies, knowledge gaps, sub-optimal use of resources, and messy operations.