Operations | Monitoring | ITSM | DevOps | Cloud

As you look to optimize your MSP’s growing business, it’s going to become more and more important to maintain an acceptable return on your investment. To do this, you’ll need to find services that increase your gross margin on every client engagement. Virtual CISO services can greatly help in this function. While solutions like Auvik already help MSPs have visibility inside of client networks, we want to take this a step further with the addition of vCISO services.

Wouldn’t it be great if all business transactions could be conducted over lunch and executed with a handshake? It would sure cut down on the paperwork. Unfortunately, business is far too complicated for the kind of vagueness and misunderstanding that would arise from such a deal. Everything needs to be in writing. Love them or hate them, those piles of paperwork are your allies. This is especially true when evolving your business from a break/fix model to managed services.

Data is essential to a business, but too often the necessary precautions are not in place. Many small businesses are just one small data disaster away from going out of business. What’s worrying is that 3 out of 4 small businesses have no backup strategy or disaster recovery plan in place to prevent this from happening. This lack of preparation can bring a halt to business operations or cause an organization to go out of business.

All businesses and organizations have assets that are essential for their success, so it makes sense that the demand for asset lifecycle management services rises every year. A SkyQuest report on the asset management market claims, “The global asset management market was valued at $250.12 billion in 2021, and it is expected to reach a value of $1113.53 billion by 2028.” Discover how asset lifecycle management works and benefits businesses around the globe.

Quarterly business reviews (QBRs) are one of the best tools you can use when it comes to being transparent and keeping your clients updated on all the work you’re taking care of for them. Otherwise known as technical business reviews, or semi-annual business reviews, QBRs serve as an excellent opportunity to touch base with clients, highlight the value of the services you provide, and create a strategic agenda moving forward.

In the managed services industry, there’s no shortage of support. Whether online or in person, there are countless ways to connect with other MSPs, share stories, and provide tips and tricks to help you build your business—and overcome MSP struggles and biggest challenges. And while MSPs are willing to share industry trends they’re taking advantage of, they’re not always willing to talk about the ones they’re losing sleep over.

What would you call software installed on your Mac, that’s hidden from sight, difficult to remove, and that silently monitors everything that happens on the system? You might call it spyware, or a RAT (Remote Access Trojan), and start thinking about how best to get rid of it. However, that same description can also be applied to the software that’s used to keep your machine safe from such threats.

When submitting a warranty request for a device on your network, you’ll likely need to have important device information handy, such as the serial number. Rather than getting caught up in a game of telephone with the end-user, all relevant information for any devices is conveniently pulled in through the NinjaOne console.

Many believe we’re either in a recession or on the brink of one. It’s a familiar cycle: high inflation, international strife, supply chain challenges, and tightening monetary policies are all driving fears of a downturn. While the IT industry has exceeded expectations for the past few years, it isn’t immune to a recession. As a result, many IT MSPs are thinking about what they can do to ensure a recession-proof business over the next year and beyond.

G2 reports that nearly 70% of IT professionals state that IT environments have increased in complexity compared to just two years ago. More complex IT environments suggest the need for increased monitoring and management to ensure that all components efficiently work together. When you add more applications and software to IT management, it can complicate the management process if solutions don’t integrate or there isn’t structure with how the applications work together.