The latest News and Information on Managed Service Providers and related technologies.
Mac monitoring is still seen as something of a weird science by many MSPs, but it is going to be a growing issue if you continue to ignore them. We’re increasingly seeing unmonitored Apple devices on our networks, and the harsh reality is, if you’re not monitoring these devices on your customers’ networks you’re not only creating risk, you’re also missing out on a potential revenue stream.
October included six new releases and hotfixes, providing new functionality and greater stability to Ninja users. 5.3.6, the largest release, included major new functionality for endpoint management, patch management, and ticketing while reducing setup friction for new customers.
Prior to joining N-able, I worked for MSPs that supported clients all over the island of Ireland. That career in IT started back in the last millennium (yes, I’m that old), when reactive support often meant hopping into the car and driving to a customer to resolve their issues in person and on some rare occasions jumping on a flight if the situation was that urgent.
