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Helpdesk Overview | Infraon Helpdesk - Powering Customer Success and Customer Support Automation

An Affordable & Easy-to-Use Helpdesk. Helpdesk software serves as a contact point for customers and employees with questions, complaints, and other concerns. While its definition may vary from organization to organization, there seems to be a common ground that it is used for IT support. Others have used it to refer to customer support or software used to provide customer support. The bottom line is about empowering people to seek help.

Apica Quick Guides - Common Check Configurations

Have you ever wondered what that one checkbox does, where that button takes you or what a specific function does? These quick guides are designed to explain every function as quick and precise as possible so you can continue your monitoring without any disturbance. This guide will explain all of the common check configurations that are used for the majority of our check types, and their individual functions.

Dashboard Fridays: Sample SQL Page Timeframe dashboard

When writing a SQL query, getting the date and time to format correctly can be a real pain. What is the current date and time, and how is it formatted? What happens if I want the date and time from 30 days ago? This SQL Page Timeframe dashboard demonstrates how the current date is picked up from the server hosting SquaredUp and how the Page Timeframe button impacts the date and time in a SQL query. Several different examples are demonstrated.

Node Congress Lightning Talk: Monitoring errors and slowdowns with a JS frontend and Node backend

We've got a JavaScript frontend hitting a Node (Express.js) backend. Join Chris Stavitsky in this quick 7-min demo as he goes through how to know which party is responsible for which error, what the impact is, and all the context needed to solve it. This lightning talk took place at Node Congress on Feb. 17, 2022.