Operations | Monitoring | ITSM | DevOps | Cloud

People's perception is reality, so when the two diverge, IT leaders are usually the ones tasked with realignment.

In this episode of Agents of IT, we dive into one of the biggest conversations shaping enterprise AI right now: personalization. From copilots vs autonomous agents to the “creepiness threshold” of hyper-personalized AI, we explore what organizations are getting right, what they’re getting wrong, and why context matters more than ever in the future of IT operations. Topics covered in this episode: The team also breaks down.

Turn incidents into learnings and build resilient operations with real-time collaboration and actionable insights built directly into your PagerDuty workflow. Post-incident Reviews in the PagerDuty UI are now in Early Access. Coming soon: AI-generated drafts and intelligent follow-up suggestions.#IncidentResponse.

With Shift-based Schedules (GA planned for May), scheduling with PagerDuty will be more flexible than ever! The new scheduling experience introduces quick start options, custom shifts, and multi-responder support for shadow training or increased coverage.

We just launched Application Metrics! Track the signals you care about, and when something spikes, click straight into the trace, logs, and errors that caused it. No more guesswork. Counters, gauges, and distributions. One line of code. Full trace context.

We've officially launched Application Metrics! In this video @nikolovlazar is introducing you to them and is showing you how to use them. Each plan gets 5GB of Application Metrics for free. Chapters.

Triage just got turbocharged with our latest PagerDuty SRE Agent enhancements!

PagerDuty’s monthly drops are here! May’s drop delivers innovation, helping teams work faster and smarter with four major updates: SRE Agent Enhancements: Triage just got turbocharged. New connectivity + new capabilities = faster resolution. Shift-Based Schedules (GA planned for May): Schedules are more flexible than ever. Quick start options, custom shifts, and multi-responder support for shadow training or increased coverage.

With hyperscalers, growth comes with a hidden cost. The more your data moves, the more you pay, by design. Egress fees are that cost. A model built to discourage migration, limit flexibility, and keep you trapped in their ecosystem. At Civo, we've eliminated that barrier completely. No egress fees, no hidden charges. Every cost is transparent and predictable, so you always know exactly what you're paying for. You stay because you choose to. That's cloud freedom.